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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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All of our electronic igniters on our Profile cooktop are firing

Resolved Question:

All of our electronic igniters on our Profile cooktop are firing despite the fact that all the knobs are turned to the off position. The only way we can get them to stop is to disconnect the power. can you help?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

can you get us the model # ?

Customer: replied 6 years ago.

ok...let me get it

 

Expert:  Bryan replied 6 years ago.
okay
Customer: replied 6 years ago.

The model number is XXXXX

 

Expert:  Bryan replied 6 years ago.
have you cleaned the top of this lately ? with spray cleaner or water?
Customer: replied 6 years ago.
Yes, our cleaning lady had just cleaned the top when they all started to fire...
Customer: replied 6 years ago.
Is there something I should do?
Customer: replied 6 years ago.
hello....are you there?
Customer: replied 6 years ago.
Bryan...are you there?
Customer: replied 6 years ago.
Hello......
Expert:  Bryan replied 6 years ago.
she most likely got the wirring or the spark module wet. this can cause the module to spark. in most cases you can unplug the range until it dries out and it should be fine. if however it doesnt stop the module will need to be replaced, hope this helps, thanks Bryan
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