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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My whirlpool side by side is no longer making ice. there is

Resolved Question:

My whirlpool side by side is no longer making ice. there is no ice stuck on the dispenser and the ice bucket is correctly seated in the door.
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.


when you open the freezer door is the red light on the right side blinking ?

Customer: replied 6 years ago.
Yes, it is. Two short blinks then a pause then it repeats.
Expert:  Bryan replied 6 years ago.
ok on the other side there is a flap with a hole in it, dont cover the hole but push the flap in does the ligh stay on steady?
Customer: replied 6 years ago.
yes, the light stays on steadily if I hold the flap closed.
Expert:  Bryan replied 6 years ago.
Okay that's good that means the emitter and receiver are good can you tell me what position the fingers in the icemaker are? Are they sticking straight up or are they laying down or are they down inside the ice itself? Just lift the little door in front of the icemaker and take a look
Expert:  Bryan replied 6 years ago.
I need to step ou for about an hour, I will reply when I return. thanks Bryan
Customer: replied 6 years ago.



The fingers are down.



Expert:  Bryan replied 6 years ago.
down inside the ice? stuck in the ice?
Customer: replied 6 years ago.
No, there is no ice. Sorry, I just realized that. Could that mean that the line is clogged or something?
Expert:  Bryan replied 6 years ago.
sorry I had something to take care of, do you no if the fingers move? does the ice maker cycle and just not get water?
Customer: replied 6 years ago.
no, it doesn't seem to be doing anything. I don't hear anything from the icemaker.
Expert:  Bryan replied 6 years ago.
the ice maker is bad, can you look inside and recheck the model # XXXXX not comming up. theres a tag inside the refrigerator section either on one of the side walls or the ceiling.
Customer: replied 6 years ago.
Expert:  Bryan replied 6 years ago.
here is your ice maker, heres a link to the part, thanks and well wishes , Bryan
Bryan and 2 other Appliance Specialists are ready to help you