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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81272
Experience:  9+ years being an appliance technician with factory training.
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My Kenmore Dishwasher's Start Button Does Not Work

Customer Question

My Kenmore dishwasher's start button does not come on and it wont run. The drain is not plugged, the circuit has not tripped, the 'cancel drain' works for two minutes then stops.

Not all the buttons light up.

Please help.

Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.


Do you have the full model number so that I can better assist you? It should be on a sticker around the frame of your dishwasher and can be seen if you open up the door. Also, does any cycle work at all except for the 2 minute drain cycle?

Customer: replied 6 years ago.

665.13742k602 no other cycle works.

Expert:  Tyler Z. replied 6 years ago.

Ok then you have a faulty control board inside the console of your dishwasher.

Below is a link to the control board you'll need to order and replace in order to correct the issue.


Customer: replied 6 years ago.

Can you tell me how to replace this?

Expert:  Tyler Z. replied 6 years ago.

Sure. Actually there is a video that will show it better than I can explain it.

Below is a link to the video.

Customer: replied 6 years ago.

Well thank you very much.

I saw the video and I can do it. I will order the part tomorrow.

The dishwasher is only two years old.

Anyway thank you and wish me luck.

Expert:  Tyler Z. replied 6 years ago.
alright well I wish you the best of luck.
Tyler Z. and 2 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.

I ordered the part you advised us to order (Cntrl-elec W10208674), paid over $100, and installed it with no problems.

I turned breaker back on and the same problem continues. Only 'cancel drain' works. Only a few cycle lights come on and the start button does not work at all.

Any other suggestions?

Expert:  Tyler Z. replied 6 years ago.

If you're sure the control board was installed correctly then it sounds like a lot of buttons on your touchpad have shorted out which doesn't happen often.

Usually just one button at a time unless water or something was spilled on it. Either way the touchpad would need to be replaced.