How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My washer fills with water properly, then nothing happens.

This answer was rated:

My washer fills with water properly, then nothing happens. The Big knob with the cycle settings, moves properly by itself. When it reaches the spin cycle it drains and spins properly. It doesn't agitate and doesn't make any noise.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.


Can you resend the model number with a space between each number? He didn't come through, thanks, Bryan

Customer: replied 6 years ago.
Okay I've got it, 110.28884790 let me take a look at your model will be back soon as I can, thanks, Bryan
Customer: replied 6 years ago.
No rush. I got to go to work. I will check back as soon as I can. Thanks

Okay I'll do what I can't find out what your problem is, I need to go over the diagrams in the electrical system, I will get back to you and hopefully we can get this running soon, thanks, XXXXX XXXXX Bryan

Okay after looking at the diagrams electrical parts if this spins and drains it means the lid switch is good so we can eliminate that, your issue is gonna be the timer, the timer has contacts in it for different parts of the cycle, there is contact for fill, spin, drain, the contact that runs the agitate is burnt, so it doesn't send power to the motor to agitate, you will need to replace your timer, you can order the timer through Sears at this link as long as this fills and stops filling when it gets to whatever level you set it at and doesn't agitate the time will be the issue, hope this helps, thanks, Bryan
Bryan and 4 other Appliance Specialists are ready to help you