How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tom Johnston Your Own Question
Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

we have had this machine 8 to 10 years,just in the last 6 months

Resolved Question:

we have had this machine 8 to 10 years,just in the last 6 months it will get out of balance
every day one out of 3 loads, what should i look for?
Submitted: 6 years ago.
Category: Appliance
Expert:  Tom Johnston replied 6 years ago.
Hi welcome to just answer my name is XXXXX XXXXX i will be helping you today with your problem.
Can I have the model # XXXXX


If this has been helpful please press accept.Smile
Customer: replied 6 years ago.
don't know, did not know there was more than one residental duet, up until 6 mons. ago
it never did this.
Expert:  Tom Johnston replied 6 years ago.
Have you checked the shocks absorbers. They are either weak or possibly one is broke to do this you need to remove the front lower panel there are screws under the front lower lip.
Tom Johnston and 2 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
i looked at shocks,they have grease coming out of them , is that normal?
Expert:  Tom Johnston replied 6 years ago.
No you should replace them.
Tom Johnston and 2 other Appliance Specialists are ready to help you