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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81253
Experience:  9+ years being an appliance technician with factory training.
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New Frigidaire Affinity 4.2 front load steam washer, just installed

Resolved Question:

New Frigidaire Affinity 4.2 front load steam washer, just installed yesterday. Did laundry yesterday. Today, the does not seem to be spinning and error code E 57 - call service
is being displayed. What does this mean? MRF Model FAFS4272LW, sold by Sears. Can you tell me what happened. ? Thanks. Patti
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

E57 is a communication error with the motor control board. Now this error is probably the worst error you can get because there are 3 parts that can cause the error and not one of them can be tested to make sure it's bad or good. The 3 parts are the motor control board, the motor itself, and the door latch assembly.

I would order and replace the door latch first as that is the most likely part that has failed and causes this problem. Below is a link tot he part you'll need to order and replace.


Customer: replied 6 years ago.

Since this is a brand new washer, I am guessing that any repairs would be covered under warranty. A service technician should be able fix this in a visit, right?

Expert:  Tyler Z. replied 6 years ago.
Yes, that is correct. If the unit is less than a year old I'd be calling warranty.

If the unit is brand new and never used, there may be a wire harness that disconnected between the motor control board and a component causing the communication error.
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