How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Side by Side GE refridgerator that is freezing on

Resolved Question:

I have a Side by Side GE refridgerator that is freezing on the frig side. I have turned the stat down, unplugged the unit and let it though out completely but still having temp freezin problem The unit is a GSS25PGMF WW, ser. # XXXXX
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.


You need to replace the damper assembly in this, GE has had to come out with a new updated damper assembly because of failure and freezing in the refrigerator section,this is what they write about it will you buy the parts you will see what it says and this is what it says.

Refrigerator air inlet cover/damper kit with fan motor. Damper and fan assembly have been updated to prevent freezing in the refrigerator. These are failing in every refrigerator need to be replaced, sometimes you can get GE to send you one at no cost if you call them, sometimes they will do it depending on the age of the refrigerator, but it's worth a shot, if they won't send it to you you can order it at this blue link. these can be a pain to install also so keep that in mind, it is part number 459 on this diagram, thanks and well wishes, Bryan

Bryan and other Appliance Specialists are ready to help you