Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My daughter,s Neptune washer is about 5yrs old. She noted…

Customer Question
My daughter,s Neptune washer is...
My daughter,s Neptune washer is about 5yrs old. She noted that it sounded unusally loud in some cycles as well as it did not wrinse. She unpluged it to reset it but that didn't help. She called a local repair guy who came to her home. He diagnosed a clutch problem and said he needed to order parts--that was nearly 3 weeks ago. He was contacted last week and he said not all parts have arrived yet. Altho some parts may be still under warenty he said the repair parts will be around $380. Is she getting the run around and taken for an overcharge? Thanks-Dad
Submitted: 7 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
2/8/2011
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

can you get me the full model #? open the door and it should be inside on a tag. thanks Bryan

Ask Your Own Appliance Question
Customer reply replied 7 years ago
Thank you Bryan: Mod. FAV6800AWW Ser.# XXXXX This is for order #(NNN) NNN-NNNN
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok give me a chance to look this model up. thanks Bryan
Ask Your Own Appliance Question
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok the clutch assembly for this runs around $160.00 Main Product ViewI'm not sure what other parts he's talking about but the clutch is # XXXXX on this diagram, it just bolts up on the bottom of the transmission shaft. seems like a lot of money he's asking to do this, and this is in stock everywhere so i don't understand why he's telling you it hasn't come in yet, this should take 1-2 days to receive, thanks Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago
Thanks Bryan-The diagram you sent is small and even by magnifying I can't read the numbers. Please enlarge or put a check mark by #5. I presume it is under the tub and it has to come out inorder to replace the cluch. Is it unusual for the clutch to go?
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago

the cluthces do go on these, depending on how much laundry you do and how large a load, the best I can do on the diagram is give you the link. you can enlarge it there,

 

link

 

http://www.searspartsdirect.com/partsdirect/part-model/Maytag-Parts/Washer-Parts/Model-FAV6800AWW/3048/0153200/M0602242/00005?blt=06&prst=0&shdMod=FAV6800AWW thanks Bryan

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Have a kenmore washer 15-20 yrs old, doesn't spin, repair
Have a kenmore washer 15-20 yrs old, doesn't spin, repair guy said $380 to fix( doesn't spin) for coupler & transmission thing, is it worth it?? 90 series … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I am trying to diagnose a problem my mom is having with her
Hello, I am trying to diagnose a problem my mom is having with her washer. It is a Maytag MVWC400XW0. She said that it was not finishing her laundry and stopping in the middle of the cycle and would n… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
(Appliance Doc Only) Tyler, there is a woman with a basic refrigerator
(Appliance Doc Only) Tyler, there is a woman with a basic refrigerator (freezer on top) that said she had some big icing problems until her daughter cleaned it out. I checked and there were minor ice … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
If the motor coupling was replaced, it was broken, but the
If the motor coupling was replaced, it was broken, but the tub will not spin freely, what would you suggest to check?… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Own a 2004 Neptune TL #36782. This is the second time in 9
Own a 2004 Neptune TL #36782. This is the second time in 9 years that washer stops in the spin cycle and shows symbol dc. Had repairs done a week ago, told the clutch needed replacing.......still not … read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I was in cantact with woody about my daughters Inglis washing
I was in cantact with woody about my daughters Inglis washing machine regarding a lint problem. The question was answered, he asked for the model # XXXXX the machine and I sent it. I also asked what s… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Hi, My daughters refrigerator is having problems. Apparently
Hi, My daughter's refrigerator is having problems. Apparently the refrigerator cools like it is suppose to and the freezer freezes like it is suppose to but then it shuts off and doesn't cycle back on… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I hope im in the right spot. This is just a need to know
I hope i'm in the right spot. This is just a need to know question. I have been discussing this with my daughter for months, well anyway, about 5-6 months ago my grandson burned himself on the kitchen… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a Maytag Neptune Neptune TL. I assume that means Top
I have a Maytag Neptune Neptune TL. I assume that means Top Load because it is a top load machine. In the spin cycle, it starts and stops several times, sometimes it shakes violently and "walks" aroun… read more
gst85
gst85
Appliance Tech
3,355 satisfied customers
I have a top load Maytag Neptune washing machine that is about
I have a top load Maytag Neptune washing machine that is about 8-9 years old...my problem is when it starts to go on spin it becomes unbalanced and will not spin out...so the machine tries to rebalanc… read more
Peter
Peter
Service Manager
High School or GED
559 satisfied customers
I have a Frigidaire professional series smoothtop stove/oven.
I have a Frigidaire professional series smoothtop stove/oven. A couple of years ago, I set it to "Clean" and after about an hour and a half, it came up with a "F30" error. I called an appliance repair… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
My daughter discovered a Kenmore Ulter Seal - A - Save she
My daughter discovered a Kenmore Ulter Seal - A - Save she had given me as a gift about 9 years ago in my cabinet. She wanted to know why I wasn't using it. When it was brand new I only used it about … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
my dishwasher started making a loud noise and then the pump
my dishwasher started making a loud noise and then the pump motor quit working. can this be a handyman repair?… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
We just purschased a Kenmore gas stove model 70403. It comes
We just purschased a Kenmore gas stove model 70403. It comes with a conversion kit (natual gas to propane). Four burner plugs (don't know the correct name) have to be replace along with one other "plu… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Reference Whirlpool Microwave MH2175XSQ. Purchased 5/1/08 for
Reference Whirlpool Microwave MH2175XSQ. Purchased 5/1/08 for our daughter. Recently after heating something, she removed product. Minutes later she heard a loud boom from the microwave. Upon opening … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a Maytag Neptune TL washer that is about 4-5 years old.
I have a Maytag Neptune TL washer that is about 4-5 years old. I get a"DC" error code in the last 10 minutes of the wash cycle. This seems to happen when the load is fairly small and it will not compl… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
This pertains to a KitchenAid model KUDP02CRBL3 dishwasher
This pertains to a KitchenAid model KUDP02CRBL3 dishwasher (and please note: I'm doing this remotely for my daughter). Apparently this unit won't drain; it's reported to leave ~½" of water in the bott… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
My 5 year old neptune washer has a code of dc and stops during
My 5 year old neptune washer has a code of dc and stops during the spin cycle. It also makes a noise that sounds like it is grinding during this same cycle. I can rearrange the clothes and the cycle w… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x