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gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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Kenmore Elite, He4t... fault codes... DL , F , and 11 . Ope

Customer Question

Kenmore Elite, He4t... fault codes..."DL","F", and "11". Opened the filter and pulled out a large chunk of blue plastic... looks like it had threads on it.... coughing up internal organs??
Submitted: 6 years ago.
Category: Appliance
Expert:  gst85 replied 6 years ago.

gst85 :

hi there

JACUSTOMER-qjxbodxp- :

How are you?

gst85 :

fine thank you ,so your still getting an error

gst85 :

correct?

JACUSTOMER-qjxbodxp- :

Yep, error and it won't finish any cycles.

gst85 :

its not letting you drain ?

JACUSTOMER-qjxbodxp- :

No draining

JACUSTOMER-qjxbodxp- :

Won't even unlock the door

gst85 :

ok i see that you have already cleaned out was the filter has catched ,now your problem is going to be in the drain pump

JACUSTOMER-qjxbodxp- :

Bad order drain pump or debris in the pump?

gst85 :

blockage in the drain pump .

JACUSTOMER-qjxbodxp- :

That's to the right of the filter right?

gst85 :

yes perhaps behind

gst85 :

are you able to gain access

JACUSTOMER-qjxbodxp- :

Ok, so how does this work? Should I go and try removing the blockage and get back to you?... yes I can gain access.

gst85 :

okay ,once you remove the hose that comes from the pump to the tub ,thats were the blockage is going to be .

gst85 :

would a diagram be helpful?

JACUSTOMER-qjxbodxp- :

I've removed this once before, but a diagram would be nice.

gst85 :

ok sure www.sears parts direct.com if i have been helpful to you pressing accept pays me

gst85 :

thank you and good luck

JACUSTOMER-qjxbodxp- :

I can get the diagram from Sears?

gst85 :

yes sir

JACUSTOMER-qjxbodxp- :

Fantastic! Yes, you have been a big help. Thanks very much, have a great night.

gst85 :

sure

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