Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Just bought a used Kenmore Elite King Size Quiet Pak 2 sm 9711174....used.

Customer Question
Just bought a used Kenmore...
Just bought a used Kenmore Elite King Size Quiet Pak 2 sm(NNN) NNN-NNNN...used. The washer will pump water out, but everything was soaking wet. I checked, and it's not spinning. I don't know if it actually "agitated" or not. Could something have happened when we carried it up the stairs on the dolly? Is this a common problem? Could I fix it myself?
Submitted: 7 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
1/16/2011
Appliance Technician: gst85, Home Appliance Technician replied 7 years ago
gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,972
Experience: i have over 15 yrs experience in home appliance repairs and installs
Verified

gst85 :

hi there

JACUSTOMER-ywj6jaom- :

hello

gst85 :

hi ,so it will not spin or wash correct?

JACUSTOMER-ywj6jaom- :

it definitely "fills" but I didn't see it agitate. The load was huge, so I put it back on spin b/c the everything was still waterlogged. It drained, but didn't spin. Don't know if it actually washed

gst85 :

ok may i have the model number

JACUSTOMER-ywj6jaom- :

the only visible number I saw was on the inside lid SM -(NNN) NNN-NNNN/p>

gst85 :

ok one minute please

JACUSTOMER-ywj6jaom- :

if it helps....Kenmore Elite, Heavy Duty, King Size, Quiet Pak 2, Ultra Rinse System, 3 speed motor with 6 speed combos.....no idea what year...bought used.

gst85 :

sorry but i was not able to find any info with that model number .let me try anlther method

gst85 :

its a top leader correct?

JACUSTOMER-ywj6jaom- :

is there another place I should look?

JACUSTOMER-ywj6jaom- :

yes

gst85 :

underneath the lid should be a silver or white sticker

JACUSTOMER-ywj6jaom- :

be right back

gst85 :

sure

JACUSTOMER-ywj6jaom- :

didn't see anything on the washing machine, but the model number on the matching dryer is XXXXXXXXXX ...does that help?

gst85 :

no because it would be totally different .mo problem .i can still help you

gst85 :

lets try this set the timer on spin cycle, then tell me what you hear

JACUSTOMER-ywj6jaom- :

the motor runs....fools you, because it sounds like it's spinning....rocks slightly, as if you feel something turning, but when you open the lid, it's obvious that the basket wasn't spinning

gst85 :

okay that clearly sounds like your motor couplings are broken !based on what you have just told me

gst85 :

give me a few minutes ,i will show you what im talking about

JACUSTOMER-ywj6jaom- :

ok, while you're doing that, consider:

JACUSTOMER-ywj6jaom- :

Can I do this myself? Do I need any special tools?

gst85 :

im sure you can .ill help you as much as possible

JACUSTOMER-ywj6jaom- :

are you waiting on me, or are you getting info on the coupler repair?

gst85 :

im getting info lol

JACUSTOMER-ywj6jaom- :

sweet

gst85 :

Motor Coupling - Part #1195967
Full Size Image
okay this is it!!

gst85 :

lets do this ,can you tilt the machine back

JACUSTOMER-ywj6jaom- :

uhhhhh, hold on....just pull it out from the wall? Do I disconnect the hoses first?

gst85 :

are they short ones?

JACUSTOMER-ywj6jaom- :

not too short. how far back do I tilt it?

gst85 :

okay enough to look underneath ,and do you have a flashlight ?

gst85 :

1ft or so

JACUSTOMER-ywj6jaom- :

no flashlight...just moved in today....I'll put that on the list...lol

gst85 :

lol good idea

JACUSTOMER-ywj6jaom- :

I have pretty good light though

gst85 :

okay after you do .look between the motor and tranny ,locate the couplings

gst85 :

did you see the picture i posted for you?

JACUSTOMER-ywj6jaom- :

Ok, give me a minute....and some percocet for my back

gst85 :

lol no problem

JACUSTOMER-ywj6jaom- :

ok, I see it...I think. The motor is in the front with all the copper wires running through it and the transmission is a grey metal casing? I saw the coupler....looks normal and intact

gst85 :

okay yes it would look normal ,feel around it ,mess with it it may feel loose

JACUSTOMER-ywj6jaom- :

didn't really feel loose, but I could turn it. Is the rubber piece the part that's "grabbing" the transmission?

gst85 :

yes in between , the plastics .also wear out..do this is it still tilted ?

JACUSTOMER-ywj6jaom- :

no, I actually turned it on for a second to see if it would agitate....to be sure....it DOES agitate

gst85 :

set it on spin for a minute or so ,then go back under and look at it and listen

JACUSTOMER-ywj6jaom- :

now letting it drain, to see if it kicks into spin

gst85 :

okay great

JACUSTOMER-ywj6jaom- :

didn't start spinning. I lifted it up, and the coupler wasn't moving

gst85 :

did you hear the motor kick in

JACUSTOMER-ywj6jaom- :

yeah, sounds very "normal" based on years of "hearing a washing machine"

gst85 :

okay since the coupling appears to be good ,it comes down to one thing .and that is going to be your transmission ;(

JACUSTOMER-ywj6jaom- :

soooooo, that means? I got f**ked?

gst85 :

i hate to say .

gst85 :

do you have warranty

JACUSTOMER-ywj6jaom- :

of course, I bought this off craigslist. any idea what action I should take?

gst85 :

well see the person who sold it to you knew that it was no longer working !!!

gst85 :

get your money back!!

JACUSTOMER-ywj6jaom- :

I have a couple of numbers, but they delivered it to me....if I were to try and replace the transmission, what does that cost?

gst85 :

more than what the washer is worth !

JACUSTOMER-ywj6jaom- :

could it be ANYTHING else in your experience?

gst85 :

lets try one more thing .can you set it on spin only?

JACUSTOMER-ywj6jaom- :

sure

gst85 :

okay do that let me know what you hear

JACUSTOMER-ywj6jaom- :

sounds like it's trying to spin

gst85 :

do you see the machine moving around lol

JACUSTOMER-ywj6jaom- :

yeah, if I had to bet, I would say that it's spinning, but when you sneak up on it and open the door.....not a damn thing

gst85 :

i wanna say that one of the couplings are broken !

gst85 :

and not the tranny

JACUSTOMER-ywj6jaom- :

so the coupling works for agitation, but not for spinning? is the coupler for both?

gst85 :

yes the couplers work at all times ,but if its not spinning or washing then 90% of the time that would be the issue

JACUSTOMER-ywj6jaom- :

can the basket get "jarred" off a track or something? we bounced it on a dolly up 3 flights of stairs

gst85 :

no they are pretty stabled ,two things here either the couplings or tranny]

gst85 :

you should have a talk with the person that you got it from]

JACUSTOMER-ywj6jaom- :

ok, do you have instructions for replacing the coupler? it requires taking the motor and tranny off I suppose? Any special tools or just basic screwdrivers and socket wrenches

gst85 :

yes basic tools such as screwdrivers .the motor has to brackets ,one on each side .with a screw on them ,then motor comes right off

gst85 :

would you like to know were to order it from

gst85 :

incase it turns out to be bad

JACUSTOMER-ywj6jaom- :

sure, but can you also recommend a typical place that I might find it locally? Lowes, home depot, sears?

gst85 :

no none of those stores will carry it ,sears will have to order it,www.repair clinic.com they will ship overnight

gst85 :

one minute ill give you a part number

gst85 :



Motor Coupling


Item #(NNN) NNN-NNNN/p>

gst85 :

good luck to you ,do you have anymore questions for me\

JACUSTOMER-ywj6jaom- :

nope, thanks.

gst85 :

pressing accept pays me

gst85 :

it was nice working with you

gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,972
Experience: i have over 15 yrs experience in home appliance repairs and installs
Verified
gst85 and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask gst85 Your Own Question
gst85
gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,972
3,972 Satisfied Customers
Experience: i have over 15 yrs experience in home appliance repairs and installs

gst85 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a maytaag Bravos XL washer, model MVWDW0, Serial
I have a maytaag Bravos XL washer, model MVWDW0, Serial #C53271307. Most of time it works fine, but every once in a while it will continue to run through the rinse cycle. This seems to be the case onl… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Our Ice Maker doesn't make ice anymore. GE Profile.
Our Ice Maker doesn't make ice anymore JA: What's the make and model? And can you guesstimate how old it is? Customer: GE Profile JA: Do you plan on doing the work yourself? Customer: Model#GSS25WSTA … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I replaced bake element but it seems the thermostat is
i replaced bake element but it seems the thermostat is acting up. the light bfor bake would come on without even touching the knob. barely turn it a little and it would go iout, im sure this is what b… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have an older model Kitchen aid Superba that's having some
I have an older model Kitchen aid Superba that's having some issues. We had a tech come look at it and the door switch board along with the main control board were fried. We replaced the switch board … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Frontload clothes washer... Door lock light flashes & we
frontload clothes washer... Door lock light flashes & we cannot unlock the door. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a GE free-standing Gas RAnge, model #JBG600SET3SS. I
I have a GE free-standing Gas RAnge, model #JBG600SET3SS. I need a new owner's manual. I went to the list of manuals and couldn't find one for this model. What do I do? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
We have a GE 15.5 Cu Ft Refrigerator. GTS 16 DTHBRWW. Maybe.
Maybe. Depends how tough it is. This is a 15.5 Cu Ft Fridge and it is making an unusual amount of noise in the freezer compartment. Is this serious or just the way these refrigerators are after a few years ??? … read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
285 satisfied customers
My freezer ice drawer is broken the left track is broken is
my freezer ice drawer is broken the left track is broken is there any one who services these refridgerators? … read more
travis webb
travis webb
tech.
2,412 satisfied customers
How can I order a new knob for my washer. Whirlpool.
whirlpool Mod. GHW9250MT2 SER(###) ###-####type 199 081 BT/BD yes, it only needs a knob … read more
Daniel
Daniel
senior service enginner
High School or GED
2,307 satisfied customers
My Bosch dishwasher has the delicate/econo light flashing
My Bosch dishwasher has the delicate/econo light flashing after I reset it. Any suggestions on what to do next? … read more
travis webb
travis webb
tech.
2,412 satisfied customers
When the machine is plugged in it makes a buzzing sound and
Hello when the machine is plugged in it makes a buzzing sound and the door locked light flashes rapidly . Door won't open and machine won't run ? I unplugged it again … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Tappan gas stove 36". Model # TGF657BFB3. Need instructions
tappan gas stove 36". Model # TGF657BFB3. Need instructions and illustration on how to replace right side igniter.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Frigidaire (Electrolux) FMB330RGC0. The pump works
I have a Frigidaire (Electrolux) FMB330RGC0. The pump works fine, and after a cycle there is no water remaining inside. But after some time (varies from 1-3 days) dirty smelly water ends up in the bot… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a Maytag Bravos MCT washer that will not turn on. It
I have a Maytag Bravos MCT washer that will not turn on. It stopped midway through a drain and spin cycle and now it will not turn on. I tried unplugging and upon plugging back in it makes a slight be… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a series 80 Kenmore washer, the agitator is not
I have a series 80 Kenmore washer, the agitator is not working properly. The bottom 1/2 is gyrating correctly but the top 1/2 is not. It does not move when the bottom section does. I can pull up on it… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My GTW680BSJ1WS GE top load washer was starting a new load
My GTW680BSJ1WS GE top load washer was starting a new load (believe it was still sensing), when it got stock making this motor/pump noise over and over with the display schizophrenically flashing numb… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Samsung refrigerator keeps saying off in the digital part
My Samsung refrigerator keeps saying off in the digital part where the temp should go … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Brand new Dishwasher is hard wired and it won't start, no
Brand new Dishwasher is hard wired and it won't start, no electric current running through the line and on a single circuit. Plus, my husband changed out the circuit breaker … read more
travis webb
travis webb
tech.
2,412 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x