How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask S.E.Thomas Your Own Question
S.E.Thomas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 787
Experience:  16 yrs in the field and current owner of S.E.Thomas appliance
Type Your Appliance Question Here...
S.E.Thomas is online now
A new question is answered every 9 seconds

the inside of my Defy self cleaning fridge ices up completely

This answer was rated:

the inside of my Defy 'self cleaning' fridge ices up completely every two or three days with thick thick ice. I am fed up defrosting it. What is causing this? The two freezers on the other side of the fridge are fine. Any ideas?

S.E.Thomas :

hello, welcome to just answer. my name is XXXXX XXXXX and i will be happy to assist you with your problem. The problem is one of three things. 1) the defrost element is bad (This is most likely) 2) The defrost thermostat is bad. 3) the defrost timer is bad. (This is the least likely) to test the element, remove the rear cover and unplug the one wire on each side and test the element for continuity. you do the exact same to test the thermostat. ( the thermostat must be below 32 degrees when testing, above 32 it will not have continuity.)

S.E.Thomas and 2 other Appliance Specialists are ready to help you