Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

My Maytag Neptune has a flashing start/pause light, and everytime

Customer Question
I press the button it...
My Maytag Neptune has a flashing start/pause light, and everytime I press the button it just beeps twice. Nothing happens. What do I need to do?
Submitted: 7 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
1/6/2011
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

Did this happen all of a sudden? Is there water in it now? Do you have the full model number?

Ask Your Own Appliance Question
Customer reply replied 7 years ago
I have been having this problem for a while, but I normally turn the washer off and then back on again. And it starts to work. I have no water in the washer. The full model # XXXXX
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Okay, so it just flashes and won't start when you set it correct? You don't hear the door lock in it just does nothing but beep at you?
Ask Your Own Appliance Question
Customer reply replied 7 years ago
Yes that is correct.
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Okay have you seen any fault codes come up on this at all? Do you think you could put this in diagnostic mode? If I told you how to do it?
Ask Your Own Appliance Question
Customer reply replied 7 years ago
Yes I can.
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Okay, press and hold the delicates and heavy soil buttons at the same time for 3 seconds this should put this in service mode, let me know
Ask Your Own Appliance Question
Customer reply replied 7 years ago
It is in service mode
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Okay great job, when a problem with the wash system is detected a diagnostic code is assigned and logged into the control board memory with the last cycle count which it occurred, press press the pre-soak key "d" will be displayed and the presoak LED will illuminate, the diagnostic codes can be viewed by using the arrow keys the down arrow will go down the list the first time the error was pushed the newest code is displayed can you tell me what that code is?
Ask Your Own Appliance Question
Customer reply replied 7 years ago
I pressed the pre-soak key, and the washer just beeps twice and nothing happens.
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
This is still in diagnostic mode right? So when you press the presoak key node d shows up in the window?
Ask Your Own Appliance Question
Customer reply replied 7 years ago
No it just beeps three times.
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
That's not good, this means a control board is bad, it will need to be replaced, I was hoping to give you better news but unfortunately it won't show the codes or do anything when you press it and the board is bad itself, this is very expensive at $236.15, you may want to call the service to be absolutely sure, you did a great job but there's nowhere else to go at this point, sorry, thanks, Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The red "run" light is flashing and machine will run dry for
The red "run" light is flashing and machine will run dry for a few seconds … read more
travis webb
travis webb
tech.
2,408 satisfied customers
Kenmore elite bottom freezer refrigerator. Model #
Kenmore elite bottom freezer refrigerator. Model #*********** ice maker is not working … read more
travis webb
travis webb
tech.
2,408 satisfied customers
Maytag front loader dryer with sensor message F01. Maytag
Maytag front loader dryer with sensor message F01 JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model? Customer: Maytag 3000series JA: Do you plan on doing the … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a question about installing a Frigidaire garage kit
I have a question about installing a Frigidaire garage kit in my Frigidaire LFHT2131QF4 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I am renting and have no manual for my Frigidaire 23cubic
I am renting and have no manual for my Frigidaire 23cubic ft. side by side, 5 yrs. old. The refrigerator is not making ice. How do I turn it on or replace filter or whatever is needing to be done. Tha… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is defrosting. There is a wire inside the left of
My freezer is defrosting. There is a wire inside the left of the freezer. should this wire be in the up position or should it be facing down? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Have Kenmore Elite Refrig. showing error code "er CO". What
Have Kenmore Elite Refrig. showing error code "er CO". What does code indicate? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a Whirlpool refrigerator with doors and a drawer.
I have a Whirlpool refrigerator with doors and a drawer. Several months ago, I had a local technician come check our my refrigerator because I had ice under the two pull out drawers. He replaced the p… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
279 satisfied customers
Model GE profile oven model pgs975sep1ss oven does not work
Model GE profile oven model pgs975sep1ss oven does not work broiler works … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a GE Advantium microwave/convection over the stove
I have a GE Advantium microwave/convection over the stove microwave. The convection part works but the microwave stopped working a few weeks ago. Can it be fixed. It is an older model … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a samsung 4Door refrigerator model rf23j9011ss the
I have a samsung 4Door refrigerator model rf23j9011ss the fridge went to ice maker off and the ice release and water release stopped working and now non of the lighted panel controls are responding I … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My LG washer earlier displayed the OE error message. I
My LG washer earlier displayed the OE error message. I cleared the drain pump filter and checked for kinks in the drain hose. When I start the washer now everything turns on. However whenever I try to… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is defrosting. There is a wire inside the left of
My freezer is defrosting. There is a wire inside the left of the freezer. should this wire be in the up position or should it be facing down? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
When I close the refrigerator door the fan comes on and
When I close the refrigerator door the fan comes on and makes a loud noise. When I open the door the fan shuts off. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Lower oven won't heat (upper does) Thermador SCD302ZP/01. 13
lower oven won't heat (upper does) Thermador SCD302ZP/01 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My dacor cooktop won't light ... it was fine two days ago.
My dacor cooktop won't light ... it was fine two days ago … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Our gas /electric convection unit got wet, now probe light
our gas /electric convection unit got wet, now probe light stays on and it only seems to want to run in convection mode, does not clear? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The whirlpool model wfw72hedwo will not fill drum turns and
The whirlpool model wfw72hedwo will not fill drum turns and machine runs but no wAter. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x