How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Viking Professional dual-fuel oven. Last night, I

Resolved Question:

I have a Viking Professional dual-fuel oven. Last night, I put it through the selfl-clean cycle and the door has not unlocked. In the past, the door has unlocked after a considerable period of time, but this time, it has not. Is there something I can do, before I call in a repairman?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.


These are tough if they don't unlock, your door latch assembly has failed and will need to be replaced, as far as getting it open sometimes you can do more damage than good if you try to open it yourself, you can try putting it back in self clean and let it run for about a minute or two if you can then hit the cancel button and see if it unlocks, other than that I would call a tech on this but these are really expensive to repair and you don't want to damage any other parts which would cost you more than the service: the long run, try what I said and see if it unlocks if not I would call a service tech have them come out and repair it for you, thanks and well wishes, Bryan

Bryan and 2 other Appliance Specialists are ready to help you