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Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7548
Experience:  23 Years Major Appliance Repair
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I have model KEB_197DWH1 30 built in oven. We have replaced

Customer Question

I have model KEB_197DWH1 30" built in oven. We have replaced the door hinges 3 times the last two times they last less than 30 days before they are sprung. Sears says there are only one replacement part and they don't have any other fix. the door will not close enoungh to turn off light and is unusable. HELP
Submitted: 6 years ago.
Category: Appliance
Expert:  Appliance Man replied 6 years ago.
Hello. Thank you for choosing Just Answer. I will be helping you with your question today. There is only one hinge. This was a common problem about a year ago. They changed vendors of the hinge. The new hinges made in the last couple months shouldn't have this problem. I would try another vendor or call kitchen aid. This was a common problem.
Customer: replied 6 years ago.
Relist: Incomplete answer.
The answer is too general. need model of new hinges and supplier. also there are two hinges not one as expert described
Expert:  Bob L Your Appl Pal replied 6 years ago.
Hi my name is XXXXX XXXXX forward to giving you a better understanding of your repair today....Yes you would need to replace both hinges..CLICK HERE FOR PART
Expert:  Bob L Your Appl Pal replied 6 years ago.
There are three different hinges depending upon your ovens finish..Also once you use the accept option today..Please stop by and leave some feedback for my time helping you on your question ..If you have anymore questions please ask..Thanks Bob