How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask The Home Smithy Your Own Question
The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9622
Experience:  30 years repairing appliances
Type Your Appliance Question Here...
The Home Smithy is online now
A new question is answered every 9 seconds

My Whirlpool Dishwasher (Energy Star) isnt getting water.

Resolved Question:

My Whirlpool Dishwasher (Energy Star) isn't getting water. I don't have a skematic & need to know if I have to pull the undercounter unit out or can I check the water pump from above. Thanks for your help.
Submitted: 6 years ago.
Category: Appliance
Expert:  The Home Smithy replied 6 years ago.
Hi. Welcome to JustAnswer.
Is water being let into the unit, and it just isnt pumping it to the jets or is there no water in the unit at all?
Thank you.
Customer: replied 6 years ago.
There's no water in the unit at all. I'm not sure if I get to it from above or hav e to pull the unit out to check what's causing the problem.
Expert:  The Home Smithy replied 6 years ago.

Ok just remove the bottom kick plate. The water inlet solinoid is probably bad. To test it remove the wires going to it and start a cycle. Measure the voltage acrost the wires with a volt meter. You should have 120vac. If you have voltage change the solinoid. If no voltage let me know and Ill provide additional diagnostic information.

The solinoid is what the water line connects to from the house source.

Customer: replied 6 years ago.
Unfortunately, I don't have a voltage meter to check. Would you suggest I just go ahead & change the solinoid?
Expert:  The Home Smithy replied 6 years ago.
You can but if it isnt the solinoid you will be wasteing your money.
Customer: replied 6 years ago.
So I guess I'll pick up a voltmeter & check. If this is not the problem what's my next steps?
Expert:  The Home Smithy replied 6 years ago.

Testing the control board.

You can get an inexpensive meter by clicking here This is the same one I use.

The Home Smithy and 4 other Appliance Specialists are ready to help you