How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Our washer started to make banging noises in the spinning cycle.

Resolved Question:

Our washer started to make banging noises in the spinning cycle. It appears that the drum is out of balance. I opened the rear panel and found that all the drum connections appear in place. Any suggestions?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.


Okay can you reach inside and left the inner drum up and down slightly? Does it feel like it moves a lot?

Customer: replied 6 years ago.
It does move a bit.
Expert:  Bryan replied 6 years ago.
Okay and all the shocks are in place and not broken correct? Does this do this with the washer and they also? No clothes in it?
Customer: replied 6 years ago.
Shocks are all in place and not broken. It just stared out of the blue. Same happens without load.
Expert:  Bryan replied 6 years ago.
This could be real bad it could mean either one of the tines on the back of the inside drum. Or the rear bearing as failed, how much movement is in the inner drum? Not moving the whole outer drum just the inner one a stainless steel one?
Customer: replied 6 years ago.
It sounds just like the counter weight on top of the washer is hitting the frame.
Expert:  Bryan replied 6 years ago.
Okay shocks are worn, even though this happened all of a sudden it still shocks, these have rubber seals than them if one seal goes the rest have to work harder to keep this from moving so much and they can fail quickly after that one uneven load can cause the other ones to fail, if there not off their worn there is really only one other thing that could be wrong but I doubt that's the case and those on the springs of the tub hangs from you can check those by removing the top see if there is one broken it also gives you a better look at what's going on with the tub, if nothing is wrong with the Springs replaced the shocks, thanks, Bryan
Bryan and other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
What cost are we looking at? Ball park is fine.
Expert:  Bryan replied 6 years ago.

At Sears these are around $80 a set that's two in a set, they're not cheap that's for sure, you can take them out one at a time and see you may be able to get away with just replacing one or two depends on how bad they are like a shock is over on a car, see how they feel and take it from there, there is a link below for the parts if you wish, ber/GE-Parts/Washer-Parts/WH17X10001/0026/363/Model-WSXH208A1WW/0432/0153200?keySuffixId=NA&productTypeId=0153200&searchModelNumber=WSXH208A1WW&subCompDesc=Tub%20&%20motor&brandDesc=GE&modelDesc=WASHER&blt=11 thanks and well wishes, Bryan