How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12157
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My washer was taking up to 2 hours to complete a wash cycle,

Resolved Question:

My washer was taking up to 2 hours to complete a wash cycle, now water doesn't flow when I try to wash and the wash cycle won't start. Also the Power On/Off won't turn off the machine. What could be the problem?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.


Okay, let's see if we can get this into diagnostic mode,select any one button(except power, start, and stop) is and follow steps below, using the same button(remember the button)

press/hold 3 seconds> release for 3 seconds> press/hold 3 seconds> release for 3 seconds> press/hold 3 seconds.


If this test mode has been entered successfully, all indicators on the console are illuminated for 5 seconds with the 88 showing any estimated time remaining two-digit display,

if indicators do not display as described above the press/hold/release procedure above may not have performed within the time frame necessary for successful entry. Repeat step two to insure this was not the cause, if still unsuccessful, let me know, thanks, Bryan

Customer: replied 6 years ago.
The info on screen was F 51
Expert:  Bryan replied 6 years ago.

Okay, F 51 flashes when there is a motor rotor position sensor (RPS) failure, this comes in a complete kit for this machine, I would love to say this is an easy job but unfortunately it is not, wish I had better news, truly this is better left to a qualified technician I know that's not what you want here but that is the answer to your issue, if you if wish here is a link to purchase the part, I wish I could be of more help, thanks and well wishes, Bryan

Bryan and 2 other Appliance Specialists are ready to help you