Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a General Electric JBP45G*R1 Electric Range and the…

Customer Question
I have a General Electric...
I have a General Electric JBP45G*R1 Electric Range and the oven won't heat. Solenoid was stuck. Elements are OK. Is the stuck solenoid the culprit?
Submitted: 7 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 hours by:
12/1/2010
Appliance Technician: Tyler Z., Appliance Doc replied 7 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,490
Experience: 9+ years being an appliance technician with factory training.
Verified
Hello, and thank you for using this service. I'll be helping you with your problem today.

What solenoid are you talking about exactly that is stuck?
Ask Your Own Appliance Question
Customer reply replied 7 years ago
It is the solenoid that I think is a part of the self cleaning feature. There are 2 microrelays that are also associated with the self cleaning mechanism. One microswitch I think gets activated by the solenoid which is at the back of the stove on the end of the self cleaning mechanical assembly which runs from the front of the stove (lever) to the back of the stove. The other microrelay is positioned in the middle of the mechanical assembly.
Appliance Technician: Tyler Z., Appliance Doc replied 7 years ago
ok so the solenoid you're talking about is for the latch assembly part. You will need to replace the solenoid to get your oven to heat again because if your oven is confused and thinks that your door is locked when it's not, it will not heat.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,490
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago

OK, I revived the old solenoid assembly by freeing the plunger and will try it in a few days as the stove is at our hunting camp. I'm going to Accept the answer so you'll get paid, but hope it is OK to chat with you further about the problem if the revived solenoid doesn't solve the problem.

Thanks,

sam

Appliance Technician: Tyler Z., Appliance Doc replied 7 years ago
of course, just post back if you have any more questions. (Edited by Moderator)

Edited by Maria-Moderator on 12/10/2010 at 12:51 AM EST
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,490
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago

The repaired solenoid works, but the oven doesn't. Appears the microrelay with 3 wires that sits just a little ways in from the solenoid never engages any of the metal parts of the latch assembly for some reason. Assume it should when the latch lever is moved to lock the door. When you try to use the oven and set the time and then the temp, the bake light in the display flashes, then says ON for about 10 seconds, and then the little display goes out. None of the relays on the circuit board ever get energized as I've had the protective covers off. Any suggestions? How about bypassing the oven cleaning feature?

Thanks,

sam

Customer reply replied 7 years ago

Not sure you got this follow-up question.

The repaired solenoid works, but the oven doesn't. Appears the microrelay with 3 wires that sits just a little ways in from the solenoid never engages any of the metal parts of the latch assembly for some reason. Assume it should when the latch lever is moved to lock the door. When you try to use the oven and set the time and then the temp, the bake light in the display flashes, then says ON for about 10 seconds, and then the little display goes out. None of the relays on the circuit board ever get energized as I've had the protective covers off. Any suggestions? How about bypassing the oven cleaning feature?

Thanks,

sam

Appliance Technician: Tyler Z., Appliance Doc replied 7 years ago
I'm really not sure what to say without actually being there and seeing it. My guess is that the lock lever itself may be bent so it's not touching the switches and activating them correctly now? Maybe try replacing the actual metal latch assembly?
Ask Your Own Appliance Question
Customer reply replied 7 years ago

Can you provide a diagram showing the status of the microswitches when the stove is not in the cleaning modem i.e., which contacts are open and which are closed on the microswitches on the cleaning latch assembly?

 

Also, can the cleaning mode sensors be bypassed to get the oven to come on?

 

Won't be able to work on the stove for about five days so any schematics I could look at would be helpful.

Thanks,

sam

Customer reply replied 7 years ago

Can you provide a diagram showing the status of the microswitches when the stove is not in the cleaning modem i.e., which contacts are open and which are closed on the microswitches on the cleaning latch assembly?

 

Also, can the cleaning mode sensors be bypassed to get the oven to come on?

 

Will be back to work on the stove today (8 Dec) so any schematics, including the state of the switches for the bake mode, I could look at would be helpful.

Thanks,

sam

Appliance Technician: Tyler Z., Appliance Doc replied 7 years ago
unfortunately I don't have that information. The unit is too old to have digital records for the schematic.
Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,490
88,490 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,490 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
hello... i hve a jenn air centre down draft gas/eletric slide
hello... i hve a jenn air centre down draft gas/eletric slide in range. the oven is not heating properly.… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
i have a accubake whirlpool convection/ electric range . i replaced hidden oven element, b
i have a accubake whirlpool convection/ electric range . i replaced hidden oven element, but still oven won't heat to right temp. If i set oven at 400 degrees it only reaches 200. Please advice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,490 satisfied customers
I have a Thermador range either GCR48 4GG or GCR48 6GD. I
I have a Thermador range either GCR48 4GG or GCR48 6GD. I am not getting the broiler to work in the large oven and the convection oven will not heat to full temp.… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Oven wont heat, top burners work, self cleaning oven works. Model
Oven won't heat, top burners work, self cleaning oven works. Model Number JGBP33BEHIBB Sreial Number SF285168P General Electric gas range… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Hi, We just replaced the baking element in our GE electric
Hi, We just replaced the baking element in our GE electric range as it was not working. (The broiler element is working). Even with the new baking element there is no heat being generated. Our range w… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
General Electric Radiant Self-cleaning range JCBP84D P1BB Model Purchased
General Electric Radiant Self-cleaning range JCBP84D P1BB Model Purchased July 7, 2010 - works perfectly EXCEPT - oven takes 20-25 minutes to pre-heat - is there and an adjustment I can make? Thank yo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,490 satisfied customers
I HAVE AN OLDER GE ELECTRIC RANGE/OVEN (ONE PIECE. PROBABLY
I HAVE AN OLDER GE ELECTRIC RANGE/OVEN (ONE PIECE. PROBABLY 1980 OR SO. I JUST REPLACED THE OVEN /BROILING ELEMENTS AND TESTED THEM. I LET THEM HEAT TO MAX AND ALL SEEMED WELL. THE TOP BURNERS ALL WOR… read more
SubZero_Wolf Expert
SubZero_Wolf Expert
Appliance Repair Tech
Vocational, Technical or Trade Scho
324 satisfied customers
RE; GE Select Electric Range Model # JPB 61D A2WH The oven
RE; GE Select Electric Range Model # XXXXX 61D A2WH The oven stays on even tho the lights are off. Surface burners do not seem to be affected. Heat is not in the higher ranges (400 degrees etc) but a … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
we have a GE Spectra electric range/oven...range top works
we have a GE Spectra electric range/oven...range top works fine...broil setting works fine...on bake setting only the bottom element will heat up....top element heats on broil so it's obviously not bu… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Hi. I have a Wolf Range DF366 and the oven wont turn on.
Hi. I have a Wolf Range DF366 and the oven won't turn on. It gives me a generic error 0E on the control panel. Any ideas?… read more
John
John
restaurant equipment technician
Associate Degree
2,103 satisfied customers
I have a 1950s 41 electric range/oven Frigidaire by General
I have a 1950's 41" electric range/oven Frigidaire by General Motors in which the left oven lower heating element is not operating. The range/oven model # XXXXX XXXXX Are there heating elements out th… read more
Serviceman Kris
Serviceman Kris
High School or GED
57 satisfied customers
Hello, I have GE electric oven, 10-20 years old. When I
Hello, I have GE electric oven, 10-20 years old. When I try to self clean it, I get an 'f-3' error, which I assume means 'open' sensor. What does open sensor mean? Does this mean that the sensor needs… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a 12yr old kenmore electric flat top oven. the bottom
I have a 12yr old kenmore electric flat top oven. the bottom element won't heat. visibly the element and contacts look great. top element works, range works. what could this be?… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Kenmore elite 790 smooth top electric range, one of
I have a Kenmore elite 790 smooth top electric range, one of the elements will not adust to simmer or low heat, it stays on high… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,490 satisfied customers
We have a Kenmore self cleaning electric range. My wife placed
We have a Kenmore self cleaning electric range. My wife placed aluminum foil at the bottom of the oven so it won't be messy with the drippings. However, when we used the oven, the foil burned and got … read more
Rob
Rob
Vocational, Technical or Trade Scho
80 satisfied customers
Have older model electric range,mont. wards (tappen ).
Have older model electric range,mont. wards (tappen?). Have replaced lower oven heating element that had burned out. But now oven won't hold at temp setting. Both elements work and heating up fine. he… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
I have a Hotpoint Model RB7340J34AD range. I need to know how
I have a Hotpoint Model RB7340J34AD range. I need to know how you heat the oven to bake something. Only the broiler seems to work. Is my oven broken?… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a Smeg A2 range cooker with two electric ovens and 6
I have a Smeg A2 range cooker with two electric ovens and 6 gas hobs. The main oven is not heating up and the bulb is not coming on, but the fan is working. In addition neither the oven heating elemen… read more
Bob Schauer
Bob Schauer
Retired
Vocational, Technical or Trade Scho
266 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x