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my microwave turns on but it doesnt heat and dsnt turn off

Customer Question
my microwave turns on but it doesnt heat and dsnt turn off
Submitted: 7 years ago.Category: Appliance
Ask Your Own Appliance Question
Answered in 16 minutes by:
12/1/2010
Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4,670
Experience: my father has an appliance repair business for over 30 yrs i have 18 yrs exp
Verified

esequiel walker :

does the control board work

JACUSTOMER-gd9glu9n- :

yes

esequiel walker :

how do u turn it off

JACUSTOMER-gd9glu9n- :

u mean how i trnd off the power...unplugged it. if u mean how stop it from wrkng i'd normally press stop

esequiel walker :

so pressing stop does nothing

JACUSTOMER-gd9glu9n- :

nope

esequiel walker :

you have a bad control panel

esequiel walker :

the circuit board is faulty

JACUSTOMER-gd9glu9n- :

it's only a month old!

esequiel walker :

i install them brand new and they never turn on

esequiel walker :

electronics

JACUSTOMER-gd9glu9n- :

so what do i do now

esequiel walker :

it has warranty call the store or take it back they will honor it

esequiel walker :

it has a one year warranty

JACUSTOMER-gd9glu9n- :

it was an open box item and i was told there's no warranty

esequiel walker :

oh oh

esequiel walker :

thats probably why they sold it

JACUSTOMER-gd9glu9n- :

what

esequiel walker :

open box never good

JACUSTOMER-gd9glu9n- :

so what's my recourse

esequiel walker :

ordering and replacing the control panel

JACUSTOMER-gd9glu9n- :

how much wll it cost me

esequiel walker :

one second

esequiel walker :

141.00 dollars

esequiel walker :

thats just the board

JACUSTOMER-gd9glu9n- :

can it

JACUSTOMER-gd9glu9n- :

be repaired rather thn replaced

esequiel walker :

no its electrical it has relays , you will pay more per hour to get it repaired than what the whole unit cost

JACUSTOMER-gd9glu9n- :

and ill need a tech to replace too.

esequiel walker :

if this microwave is over the range it must come down first

esequiel walker :

when you get a board replaced what other part on it will break next you know

esequiel walker :

i meant when you get it repaired its like what was really done to it , how much warranty

JACUSTOMER-gd9glu9n- :

i can bring it down..i had put it up myself

esequiel walker :

ok

esequiel walker :

then you can remove the control panel and replace it yourself

JACUSTOMER-gd9glu9n- :

do u think the store will have any kind of warranty at all

esequiel walker :

thats up to them but they have to honor it somehow by law

esequiel walker :

its like buying a car the lemon law

JACUSTOMER-gd9glu9n- :

okay ill call them 2moro. c

esequiel walker :

ok good luck wish you the best in this

JACUSTOMER-gd9glu9n- :

an i get back to after 2moro if i have any ?

esequiel walker :

yes you can just shoot me a reply ill be on all day ok

JACUSTOMER-gd9glu9n- :

thanks

esequiel walker :

pressing accept for my help pays me thank you

esequiel walker :

good luck

esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4,670
Experience: my father has an appliance repair business for over 30 yrs i have 18 yrs exp
Verified
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esequiel walker
esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4,670
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Experience: my father has an appliance repair business for over 30 yrs i have 18 yrs exp

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