Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I replaced the master control board and everything seemed to

go smoothly until I noticed...
I replaced the master control board and everything seemed to go smoothly until I noticed that the upper oven broiler element was on, even though it wasn't turned on on the panel. Did I hook a wire up wrong?
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
11/25/2010
S.E.Thomas
S.E.Thomas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 787
Experience: 16 yrs in the field and current owner of S.E.Thomas appliance
Verified

S.E.Thomas :

hello, welcome to just answer. my name is XXXXX XXXXX and i will be happy to assist you with your problem. was everything off when this happened?

JACUSTOMER-b97e4mql- :

Yes. You may recall that you found me the part number for the master control panel. I haven't had time to replace it until tonight. The swap went well, and I made sure to unhook and replace each wire one at a time as you suggested.

JACUSTOMER-b97e4mql- :

I turned on the breaker and the panel was flashing so I set the clock. Then I noticed the upper oven was warm. When I checked it I saw that the broiler element was red hot.

S.E.Thomas :

It sounds like you have a bad control board. Refresh my memory, what was the original problem?

JACUSTOMER-b97e4mql- :

That was the original problem. You diagnosed it and found me a part to replace it with.

JACUSTOMER-b97e4mql- :

The original board had fried after giving me lots of warning alarms.

JACUSTOMER-b97e4mql- :

This is a brand new board.

JACUSTOMER-b97e4mql- :

From Appliance Parts Pros.com

S.E.Thomas :

yes. just wondered what was wrong with the first board. Do you have a volt meter?

JACUSTOMER-b97e4mql- :

Oddly enough, if I select the broiler on the panel it seems to cool the element down.

JACUSTOMER-b97e4mql- :

Yes, let me find it.

JACUSTOMER-b97e4mql- :

Multimeter

S.E.Thomas :

Pull the unit out and remove the rear cover of the unit. this is either a bad board or misplaced wire. unplug the unit before removing the rear covers. let me know when you have them removed. keep the unit close enough to plug it back in.

S.E.Thomas :

The first thing i want you to do is follow the 2 wires from the broil element and tell me where they go. one should go to where the power cord is and the other should be on the control board marked BR

S.E.Thomas :

Please also get me the model number again.

JACUSTOMER-b97e4mql- :

MER6769BAW

S.E.Thomas :

OK LET ME KNOW WHEN YOU TRACE THE WIRES

S.E.Thomas :

Sorry didnt notice the caps lock was on

JACUSTOMER-b97e4mql- :

looking...

S.E.Thomas :

The one side will go to a thermostat and then to the clock on a terminal marked BR

JACUSTOMER-b97e4mql- :

One wire on each end of the element? Both pink?

JACUSTOMER-b97e4mql- :

No one pink one brown

S.E.Thomas :

thats better

JACUSTOMER-b97e4mql- :

terminal marked TAN

JACUSTOMER-b97e4mql- :

Some rust on one of the terminals hooked to the thermostat. Will clean

S.E.Thomas :

ok that is correct. remove the brown wire from the thermostat that is coming from the clock. put your red lead from your tester on it and the black to ground. Plug the unit back in and tell me if you have power?

JACUSTOMER-b97e4mql- :

Sorry I'm a talented amateur at best - what setting for the mulitimeter?

S.E.Thomas :

lol. Thats ok. you want it set to read volts. you should have a setting for 600, set it there and then first test the outside two terminals of the cord. this will tell me if you have it set correctly.

S.E.Thomas :

It should read 220-240 volts

JACUSTOMER-b97e4mql- :

can I ground right on the case?

S.E.Thomas :

yes

JACUSTOMER-b97e4mql- :

237 on the cord

S.E.Thomas :

great. Now remove the brown wire from the thermostat going to the board. test from that wire to ground

S.E.Thomas :

be careful not to touch the wire or the wire to ground. this will shock you or blow the board.

JACUSTOMER-b97e4mql- :

118

JACUSTOMER-b97e4mql- :

broiler element is not on now.

S.E.Thomas :

there is the problem. the board is bad. you should show 0 until the broil function is selected.

S.E.Thomas :

it wont come on as we have the wire off

S.E.Thomas :

you were sent a bad board.

S.E.Thomas :

the relay for the broil function is stuck

JACUSTOMER-b97e4mql- :

Crap. I've had this board for awhile. I hope they let me return it.

JACUSTOMER-b97e4mql- :

No chance of fixing the relay?

S.E.Thomas :

That may be a problem. give them a call and explain what happened. it would also help to tell them that you had an authorized service person change it. in the mean time if you need to use the unit, remove the other end of the tan wire from the board and you can cook for the holiday.

S.E.Thomas :

these can be repaired by some shops but can cost as much as the board is new. its not really worth sending them out.

JACUSTOMER-b97e4mql- :

The end that's hooked to the control unit?

S.E.Thomas :

yes and leave the end off of the thermostat as well.

JACUSTOMER-b97e4mql- :

So the broiler won't work but everything else will?

S.E.Thomas :

make sure both ends are clear of touching the terminals.

S.E.Thomas :

correct

JACUSTOMER-b97e4mql- :

What's your experience with AppliancePartsPros.com?

JACUSTOMER-b97e4mql- :

Are they good with returns?

S.E.Thomas :

I recommend them as they are alot better than most. i have had great things from them. the only problem here is that you had the part for a while.

S.E.Thomas :

in most cases yes. as i said though with you having the part a while that could be a problem.

JACUSTOMER-b97e4mql- :

They shipped it on the 6th, so it's been less than 30 days. Hopefully that'll be okay.

S.E.Thomas :

it may be ok. like i said, i would tell them you had a qualified tech change it. you just ordered the part as it was cheaper that way.

S.E.Thomas :

tell them that he said (i said) the upper broil relay is shorted.

JACUSTOMER-b97e4mql- :

got it.

S.E.Thomas :

hope it goes well. happy thanksgiving!!!!!

JACUSTOMER-b97e4mql- :

Thank you so much for your help!

S.E.Thomas :

your very welcome. and thank you

S.E.Thomas :

Please do not forget to accept as well!!

S.E.Thomas
S.E.Thomas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 787
Experience: 16 yrs in the field and current owner of S.E.Thomas appliance
Verified
S.E.Thomas and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago
Drats! I got the new panel and installed it, and now I'm having the same problem with the LOWER broiler. It comes on even though I haven't selected it. It seems hard to believe that they'd send me TWO boards in a row with bad broiler relays. I can't help but wonder in this case if I wired something wrong the second time, but the repair manual doesn't show the wiring hookup. I know everything's marked, but there are a lot of empty, unmarked terminals and I just wonder if I missed something. Do you have a diagram for this hookup?

Thanks!
Customer reply replied 7 years ago
WAIT! I think I got it. There are 2 positions for the blue lower broiler wire. I think I had it in the wrong one. Seems okay now...

Thanks!
lol. yes and allot of people have made that mistake. i did not realize that this was the board with two. one of the two is always hot the other is only hot when it is selected. well now you can cook x mas dinner. Happy holidays!!!!
Ask Your Own Appliance Question
Customer reply replied 7 years ago
The blue wire Switcheroo worked fine. Thanks for getting back to me!
Ask S.E.Thomas Your Own Question
S.E.Thomas
S.E.Thomas
S.E.Thomas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 787
787 Satisfied Customers
Experience: 16 yrs in the field and current owner of S.E.Thomas appliance

S.E.Thomas is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Maytag gas dryer Model #SDG305DAWW. It does not
I have a Maytag gas dryer Model #SDG305DAWW. It does not heat. how cann i check to see if the igniter is faulty? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a Jennaire downdraft gas cooktop which is 7-8 years
I have a Jennaire downdraft gas cooktop which is 7-8 years old. Lately I have noticed that COLD AIR is coming in from the outside when the cooktop is not in use. Isn't there supposed to be some kind o… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
WHIRLPOOL OVEN S/N PW74ZAX66PE ERROR CODE F9E0 WHAT DOES
WHIRLPOOL OVEN S/N PW74ZAX66PE ERROR CODE F9E0 WHAT DOES THIS MEAN? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an electric stove top. one of the burners turns on,
i have an electric stove top. one of the burners turns on, then turns off after about a minute … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Kitchenaid side by side built in refrigerator running warm.
Kitchenaid side by side built in refrigerator running warm. Tech changed master board and compressor board and still not cooling. Suggestions? Thanks … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a 10 year old, 14.8cu foot Frigidaire refrigerator.
I have a 10 year old, 14.8cu foot Frigidaire refrigerator. It is not working. I hear a relay click when it tries on come and the compressor runs for a few seconds. Then the relay clicks again shutting… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My air oven seems possessed. It started beeping mid bake.
My Jen air oven seems possessed. It started beeping mid bake. Now will automatically turn on broil only and we had to unplug it. It will not allow me to set temperature … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My GE Microvave Oven started up on its own in the middle of
My GE Microvave Oven started up on its own in the middle of the night. The message indicated that there might be a short in the key board. The Model is JNM1541DN1WW. My question is "can the touch pane… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Working on a GE dishwasher model number GSD4000J00WW. The
Working on a GE dishwasher model number GSD4000J00WW. The dishwashers leaking a few drops on the right corner. I like to also ask you what do you think about the soap pods for dishwashers? The owner h… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a maytag MSC21C6MFZ serial HR 72210289 with red light
I have a maytag MSC21C6MFZ serial HR 72210289 with red light that indicates not cooling … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
2016 microwave can not remove screen message LOCK.
nothing except we had shert power outage in psst day… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a 5 year old ge profile refrigerator counter depth
I have a 5 year old ge profile refrigerator counter depth and the water dispenser has quit. … read more
Joel Swenson
Joel Swenson
High School or GED
3,403 satisfied customers
The power button on my Samsung Dryer DV448AEP/XAA isn't
The power button on my Samsung Dryer DV448AEP/XAA isn't working and you have to repeatedly push it to get the power to come on. It feels like the button is sticking.… read more
Joel Swenson
Joel Swenson
High School or GED
3,403 satisfied customers
My GE Profile microwave is locked. How do I unlock it?
My GE Profile microwave is locked. How do I unlock it? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My freezer is not cooling on my HVDR1040B. Magic cheif
my freezer is not cooling on my HVDR1040B JA: What's the make and model? And have you checked the settings recently? Customer: magic cheif HVDR1040B JA: Do you plan on doing the work yourself? Custome… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a bosch dishwasher it's about 14 years old do i need
i have a bosch dishwasher it's about 14 years old do i need to provide the make and model for a guide to clean it out? it hasn't cleaned well for 6 months … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Microwave is not heating up. GE Model# JVM1750DM1BB 2009. If
Microwave is not heating up JA: What's the microwave's make and model? And can you guesstimate how old it is? Customer: GE Model# ***** 2009 JA: Do you plan on doing the work yourself? Customer: Yes, … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
There seems to be a problem with the cycle selector dial on
There seems to be a problem with the cycle selector dial on my 7 cu ft GE electric dryer. The feel of dial is different and, most important, I can't get the dryer to work at all. Checked breakers. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x