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my fridge is on the lowest setting possible to keep things

Customer Question
cool and it is consistently...
my fridge is on the lowest setting possible to keep things cool and it is consistently freezing our food! what do we do?
Submitted: 7 years ago.Category: Appliance
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Answered in 5 minutes by:
11/8/2010
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

do you have a make and model #?

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Customer reply replied 7 years ago
Of course you need that info! Sorry about that.

model # XXXXX: BRF20VCPSER

It's a bottom freezer, stainless steel, probably about 7-8 years old.
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok let me check that out I'll be back shortly. thanks Bryan
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Customer reply replied 7 years ago
thank you!
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok, you will need the cold control in this, this is what controls. you can get this @ http://www.repairclinic.com/PartDetail/Thermostat/126964 I'll send the diagrams in a minute.
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Customer reply replied 7 years ago
Do we install it? or have a technician install it? it is an easy thing to install?
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago

actually after looking at the controls you will need to replace the damper control. its like the cold control but closes to stop the air flow to the refrigerator section in yours, its # XXXXX on this diagram. inside the refrigerator section in the back, check and see if the spring came off before ordering this. thanks, Bryan

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
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