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my washing machine wont start. it is a frontload H2 all the

Customer Question
my washing machine won't start...
my washing machine won't start. it is a frontload H2 all the lights flash and in the status light rinse spin ckothes clean stay on. What is wrong with it?
Submitted: 7 years ago.Category: Appliance
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Answered in 10 minutes by:
11/8/2010
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

remove the access panel under the door in the front and remove the pump filter part# XXXXX unscrew this counterclockwise and pull it out. get some towels ready there will be water, clean any obstructions and try this again, let me know if it starts,

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Customer reply replied 7 years ago
I did that ,found some change but get the same results, just a clicking noise like it wants to start then the lights flash.
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
is the door locking?
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Customer reply replied 7 years ago
yes
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok, when you unplug this and then plug it back in does the control click?
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Customer reply replied 7 years ago
I do hear a click
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok , are the controls responding? can you change the cycles? is there no error code at all?
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Customer reply replied 7 years ago

yes controls respond and i can change cycles if there is no error code.

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok, the machine control board is bad, can you get me the full model #? its missing some numbers.
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Customer reply replied 7 years ago
model # XXXXX XXXXX
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok thanks, XXXXX XXXXX to do is remove the top panel on the machine and under it there is a tech sheet, this has some info on the machine and may have some tests you can perform before replacing the CCU. check all the plugs on the CCU and the control to make sure they are tight. the tech sheet is # XXXXX on the diagram, this is the CCU, (central control unit) its under the top also. make sure your water is on fully also and the dispenser door is closed tightly. if all this checks out replace the CCU, heres a link to the part, http://www.searspartsdirect.com/partsdirect/part-number/Kenmore-Parts/Washer-Parts/W10133559/0026/110/Mode l-11046472501/0582/0153200?keySuffixId=NA&productTypeId=x&searchModelNumber=11046472501&subCompDesc=Control%20panel%20parts&brandDesc=KENMORE&modelDesc=RESIDENTIAL-WASHER&blt=11 thanks Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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Bryan
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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
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Experience: 15 yrs. experience as a certified appliance technician.

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