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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
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I have a two-door GE refrigerator (Model GSL25JFRFBS), which

Customer Question

I have a two-door GE refrigerator (Model GSL25JFRFBS), which is about 5 years old. A couple of days ago it wasn't cooling well then yesterday it completely stopped cooling (the lights still work). And now you can hear the motor running but it doesn't cool at all. Please help.

Thank you
Submitted: 6 years ago.
Category: Appliance
Expert:  John replied 6 years ago.

Thanks for the question.

can you feel frost on the freezer panel and is the freezer fan motor going.

How long since you cleaned the coils at the back by the compressor.

Customer: replied 6 years ago.
No, I don't fell any frost on the freezer panel. However, the freezer fan motor is going. I have never cleaned the coils.

Expert:  John replied 6 years ago.
Then check the coils it can cause that problem.Its very important to keep the coils clean.