How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81139
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Re whirlpool duet, GHW9150PWO, front loading washer, 3-4 years

Customer Question

Re: whirlpool duet, GHW9150PWO, front loading washer, 3-4 years old;

Problem #1: attempt to start load but hear click noise from top of machine evry few seconds followed by "F" and "DL" on display.

Problem #2: Upon discovering this is a door lock issue, tried to manipulate the latch in the door lock mechanism and it locked. Am now unable to unlock the mechanism.
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

You just have a faulty door latch assembly, you'll need to replace it or it will continue to give you trouble. Below is a link tot he door latch assembly you need to order and replace.


As for unlocking the door, tip the machine backwards so that you can remove the 3 screws along the bottom of the lower front panel. Remove the lower front panel and you can reach up behind the upper front panel to where the door latch assembly is. There is a plastic pull tab on the bottom of the door latch. Pull down on this tab and it will unlock the door so that you can open it.
Customer: replied 6 years ago.
I found the tip regarding the pull down tab on line and already tried it without success.
Expert:  Tyler Z. replied 6 years ago.
that's the only way to open the door. If it doesn't you'll need to force the door open by prying it and that may break the door striker which will need to be replaced at that point.