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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81219
Experience:  9+ years being an appliance technician with factory training.
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refrigerator model ed2nhgxtq00 2 yrs. old freezer stays at

Resolved Question:

refrigerator model ed2nhgxtq00 2 yrs. old freezer stays at 32 degrees food compartment stays at 60 degrees temp control switch has no effect.
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

If you open the freezer, do you hear a fan running inside the freezer? If you touch the lower back wall inside the freezer is there frost build up?
Customer: replied 6 years ago.
yes there is a fan running and yes there is a frost buildup on the back wall of the freezer
Expert:  Tyler Z. replied 6 years ago.
ok so that frost build up is your problem. It means that the unit isn't able to circulate the air properly. You'll need to remove everything out of the freezer and remove the lower back panel inside the freezer itself. Use a hair dryer and thaw all the frost out so it's completely dry. This will get the unit working again and generally this happens from the door being left cracked open so keep an eye out on that.
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