How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79490
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

GE Arctica. The termostat is set at 41 degrees. the temperature

Resolved Question:

GE Arctica. The termostat is set at 41 degrees. the temperature registers at 31 degrees and a seperate thermometer in the bottom draw reads 22 degrees. Consequently everything in the bottom is frozen including the water resevoir. Also some fan noise that only lasts about a minute and gets worse when you press in on the back of the refrigerator directly behind the freezer/
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

This is a fairly common issue unfortunately and it means your damper assembly that stops the air from going from the freezer into the refrigerator has broken. There is a flap in the upper back left corner inside the refrigerator that the hinges freeze and then break. Order and replace the damper assembly and this will fix the problem. Below is a link to the damper assembly that you'll need to order to correct the issue.


Tyler Z. and other Appliance Specialists are ready to help you