How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79617
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a Kenmore Side by Side Refrigator Model# 253.5718260 The

Resolved Question:

I have a Kenmore Side by Side Refrigator Model#(NNN) NNN-NNNN

The Ice Maker has stopped working.
The door front water dispenser is morking.

Here is whatt I've done,
1) Checked water line to Refrigator, OK
2) Checked filter, OK
3) Removed Ice Container and cleaned
4) Checked water line going up to Ice Maker, no water, it may be controled by a valve??? haven't messed with that.
5) I primed the Ice Maker, filling it with tap water, freezesdoes not drop ice.

one more thing, ON/Off arm is locked in down position, ON.
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
so you've filled the icemaker up with a cup of water and it didn't dispense the ice?
Customer: replied 6 years ago.
that is true, the water has frozen, the ice tray remains upright.
Expert:  Tyler Z. replied 6 years ago.
ok then unfortunately that can be nothing but a faulty icemaker itself. You'll need to order and replace the icemaker to fix this problem (it isn't sold it parts)
Tyler Z. and 3 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.

I'll let you know later.



Expert:  Tyler Z. replied 6 years ago.
ok good luck