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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The freezer gets cold but not enough to freeze. and the lower

Customer Question

The freezer gets cold but not enough to freeze. and the lower not getting very cold at all plus the compressor is laboring.
Submitted: 6 years ago.
Category: Appliance
Expert:  John replied 6 years ago.

Thanks for the question.

Did you check at the back by the compressor to see if the fan motor by the compressor is working, please send me the make and model number so I may assist you better.

Customer: replied 6 years ago.
No I haven't but will look right now.
Customer: replied 6 years ago.
No I haven't but will look right now. yes the fan is working
Expert:  John replied 6 years ago.

Are the coils by the fan motor clean and can you feel frost on the back wall in the freezer and is the freezer fan motor going please.

Whats the make and model number.

Customer: replied 6 years ago.
The coils are clean no there is no frost and the fan is running.
Expert:  John replied 6 years ago.
Well you will have to remove the freezer panel to check the frost pattern on the freezer coils this will help me find the problem.