How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81102
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a Kenmore Elite Gas Range 790.79013. We just installed

Resolved Question:

I have a Kenmore Elite Gas Range 790.79013. We just installed it after a remodel. The oven does not start. I looked in the manual and tried setting the time of day on the clock, but that did not fix the problem. I looked online and saw advice on finding a reset button. Is there a reset button for this button, and if so where is it located? Could it be the igniter? I live on an island and the car ferry will be down for maintenance, so I may not be able to get a technician out here soon. Thanks, -Stella
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
does the cooktop still work? Just the oven itself isn't working?
Customer: replied 6 years ago.

Yes, the cooktop works.


Expert:  Tyler Z. replied 6 years ago.
ok and have you tried broil? Do broil and bake both not work?
Customer: replied 6 years ago.

I've tried Broil, Bake, Convection, Preheat and Clean. There seems to be a tiny bit of heat coming from the stove. It may just be from the light. There is an orange glow, but that's it.

Expert:  Tyler Z. replied 6 years ago.
ok so that means your electronics are working---you either have a bad igniter not drawing at least 3.2 amps, or you have a bad safety gas valve. If you have an amp clamp, check one of the 2 wires going to the glowing igniter and see if it's drawing at least 3.2 amps. If not then replace the igniter, otherwise replace your oven gas safety valve.
Tyler Z. and 3 other Appliance Specialists are ready to help you