How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

hello we have a fairly new whirlpool dryer mod # WED5840SW0.

Customer Question

we have a fairly new whirlpool dryer mod # XXXXX It suddenly stopped working. Almost like it has no electricity yet we have checked the circut breaker and reset it several times. Any thoughts?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.



the thermal cutoff has most likely blown in this. Part 2651this is located on the side of the heating element in the back, remove the back panel and its part # XXXXX on this diagram, this comes in a set and you can order it @, thanks Bryan

Bryan and other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
So we ordered this part and recieved it and it does NOT work. They sent us a thermostat with a 2 prong connection and the dryer appears to be set up for a four prong. Could it be something with the start button itself?? Or did we get the wrong part? Please help we are freaking out with out a dryer in the mountains!!!
Expert:  Bryan replied 6 years ago.

is the red and white one correct? do you see a thermostat like this on the blower assembly? Part 2986

Customer: replied 6 years ago.
Have to check.
Expert:  Bryan replied 6 years ago.
ok, let me know , thanks Bryan
Customer: replied 6 years ago.
I have located the thermostat and it does look like the one you pictured. Im not sure i guess then what the other part that they sent is. it looks like the electrical part located under where the thermostat is
Expert:  Bryan replied 6 years ago.
ok, try this, unplug the dryer and tape the two wires together (take them off the thermostat) and see if it starts . if so replace it, don't run it like that its a safety, you can order this @ thanks Bryan