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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79474
Experience:  9+ years being an appliance technician with factory training.
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I have a Maytag Neptune wash machine model number MAH5500BMQ.

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I have a Maytag Neptune wash machine model number MAH5500BMQ. The inner spin drum dropped down in the front and rubs on the outer drum. This caused the belt to start shredding. Are the strut or shock things in the back the problem or is there something else that holds up the inner drum. Joe
you're going to need a new basket support unfortunately. This is NOT easy to access the part unfortunately because you'll need to take the machine completely apart and remove the front cover on the tub and then pull the basket out. This will take you all day even if you know what you're doing. Below is a link to the tub support you'd need to order and replace.


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