How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

my 3 year old whirlpool cabrio washer always gives me a UL

Resolved Question:

my 3 year old whirlpool cabrio washer always gives me a "UL" code at the final spin, even if there are only 3 items in the washer. No amount of repositioning corrects this. After replacing the electronics fo free, the tech wants $450 to replace a "rusted shaft and gasket" which allegedly prevents a free flowing spin. Hell, I can buy a new one for a hundred bux more. Why a gasket leaj after only 3 years, causing the rusted shaft?
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.

Unbalanced Load

uL is displayed when the machine/motor

control detects an off-balance load, and is

steady on while the washer runs a mini-cycle

to rebalance the load.

? Display clears if mini-cycle successfully

rebalanced the load.

? If the mini-cycle is unsuccessful, uL will

flash until the door lid is opened, allowing

the customer


if the shaft is rusted and needs to be replaced thtis early a believe the machine probably had a faulty seal is in from the start. have you checked the warranty on the tub assembly?

Customer: replied 7 years ago.
Warranty with Whirlpool only good for 1 year. Of course, this kind of defect would not show up immediately.
Expert:  Bryan replied 7 years ago.
for sure, sorry but it looks like you would need the shaft replaced , I would like to help you further but this is not an easy job, you don't want to do more damage than good, If you want it fix looks like you may be forced to pay it, sorry wish I had better news, thanks Bryan
Bryan and other Appliance Specialists are ready to help you