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My GE refrigerator Model GS2225QSTASS Side by side steel was

Customer Question
freezing food in the refrigerator...
My GE refrigerator Model GS2225QSTASS Side by side steel was freezing food in the refrigerator. Now things are defrosting in the freezer and the refrigerator is no longer as cold. The temperatures for both have been at the factory settings. The unit was purchased 3 1/2 years ago. Thanks for your thoughts.

Chris
Submitted: 7 years ago.Category: Appliance
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Answered in 8 hours by:
8/1/2010
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Bryan
Bryan, Home Appliance Technician
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Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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is there any frost on the back panel in the freezer? do you hear the fan running in the freezer? is there a clicking comming from the back?

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Customer reply replied 7 years ago

Thanks for your reply.

 

There's no frost on the back panel.

 

The fan is running and there is cool air blowing.

 

There is no clicking.

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
sorry was off line for a bit. ok if you can pull this away from the wall and take the cover off over the compressor and feel the compressor , is it hot,warm, or cold, also see if its vibrating(running) let me know , thanks Bryan
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Customer reply replied 7 years ago

Bryan

 

It is cold and vibrating. I also cleaned a lot of dust off it.

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
if its cold thats not good, this means its not running or its bad, let it run a little while and check it again, do you hear any clicking or buzzing every few minutes comming from it ?
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Customer reply replied 7 years ago

There's no clicking or buzzing.

 

There is air flow in the freezer and fridge, but it's not very cold.

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
you have to check the control board # XXXXX on this diagram, take it out and turn it over to check for a bad solder connection, or burns, let me know, thanks, Bryan
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Customer reply replied 7 years ago

I just opened that panel and I'm a little uncomfortable to playa round with that board.

 

I have never done this before and I'm not sure how sensitive this board is or how I would remove it.

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
there are 4 plastic posts on the refrigerator holding the board, you need to squeeze them with needle nose pliers and pull the board out, if your uncomfortable then you may need to call a tech , sorry. does the board smell funny like it burned?
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Customer reply replied 7 years ago

I was able to get in there and the board shows no burns.

 

Three of the plastic posts were easy the 4th was a pain.

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
yeah I know. ok put it back and plug the refrigerator back in, do you hear the compressor start?
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Customer reply replied 7 years ago
yes it has a low whir.
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok next you need to take the back panel inside the freezer off and check the frost pattern on the coils, let me know what they look like,
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Customer reply replied 7 years ago

No can do. I've got stuff in there and people are arriving at the house in a little bit.

 

 

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok , can you tomorrow? we need to see the frost pattern to know.
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Customer reply replied 7 years ago

Bryan, We've got people staying overnight and we're off to disney tomorrow.

 

I think that the freezing in the refrigerator compartment may be from a "damper" problem.

 

It looks like the problems are with the compressor and maybe also the damper.

 

I've made an appointment for a GE guy to come on Wed. So, I don't think i'll be able to check the coils before then.

 

What would be your best guess at this stage or is it impossible for you to tell?

 

(I've googled this refrigerator and even though this unit is just a few years old it looks like others have had problems w/ the compressor and damper. The damper is noted for causing freezing in the refrigerator area.)

 

 

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
if its freezing things in the refrigerator still the damper is most likely the cause, I was more concerned with the freezer defrosting, not sure at this point didn't get to check enough things, anyway good luck and well wishes, thanks Bryan
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Customer reply replied 7 years ago

It's no longer freezing things in the refrigerator and

 

the freezer is definitely warmer and things are thawing. There is still cool air blowing on both sides. It's just not cold enough to freeze anything.

Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
well you need this looked at as soon as possible then. thanks Bryan
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Bryan
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Experience: 15 yrs. experience as a certified appliance technician.

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