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We have an 8 yr old model ABB1924DEB refrigerator with an air…

Customer Question
We have an 8 yr...
We have an 8 yr old model ABB1924DEB refrigerator with an air flow problem - anything we put in the crisper drawers or on the shelf above them freezes. The only solution we've tried is making sure that the adjustable opening at the bottom of the drawers is fully open, which didn't make a difference. What can we do to resolve this problem?

price - $15
Submitted: 8 years ago.Category: Appliance
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Answered in 3 minutes by:
6/30/2010
Appliance Technician: John, Home Appliance Technician replied 8 years ago
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26,795
Experience: Appliance repair business owner for over 43 years.
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Thanks for the question.

What number do you have the fridge set at, and the freezer setting.

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Customer reply replied 8 years ago

We've tried a variety of settings. Currently they are 1- refrigerator, and 4-freezer.

Thanks!

Customer reply replied 8 years ago

The symptom is that anything put in the crisper drawers or the shelves above them freeze.

Thanks again.

Appliance Technician: John, Home Appliance Technician replied 8 years ago
The one you set to number one that one opens and closes a door to the freezer , so it could be frosted up in the open position then no settings will change, try using a hair blower at the vent then once thawed set the fridge to number 4 and see what happens.
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Customer reply replied 8 years ago
Which vent
Customer reply replied 8 years ago
Which vent are you suggesting I use a hair dryer on - the ones at the back of the crisper drawers, or the vent in the freezer?
Appliance Technician: John, Home Appliance Technician replied 8 years ago
At the back by the drawers and reset the fridge setting to number 4 , that should fix the problem.
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Customer reply replied 8 years ago
I'll try it tomorrow and let you know if it works.
Appliance Technician: John, Home Appliance Technician replied 8 years ago

Sounds good.

Goodnight.

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Customer reply replied 8 years ago
Just to clarify, am I looking to thaw the vents inside the fridge behind the drawers? Though I didn't see any ice, I've done the hairdryer procedure, moved the fridge setting to 4, and will let you know if this corrects the problem.
Appliance Technician: John, Home Appliance Technician replied 8 years ago
If you see frost behind the crisper's yes for sure . let me know what the outcome is please.
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Customer reply replied 8 years ago
There was no frost visible behind the crispers. I put some vegetables in the drawers and if the problem is still there, they will be frozen by tonight. I will keep you posted.
Appliance Technician: John, Home Appliance Technician replied 8 years ago
Ok talk later tonight.
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