Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Problems with two whirlpool gold applicancesMicrowave/oven…

Customer Question
Problems with two whirlpool gold...
Problems with two whirlpool gold applicances
Microwave/oven combination when trying to cook, door light comes on but that is it - the door started catching some and later the door light began showing up when I selected add a minute or any other cook option

second problem side by side ice maker working but will not dispense ice - water dispenses fine
Submitted: 8 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 31 minutes by:
6/29/2010
Appliance Technician: Neilwill, Home Appliance Technician replied 8 years ago
Neilwill
Neilwill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,274
Experience: 10 years experience appliance repair and installation
Verified
Hiya,

The ice dispenser and water dispensers each have their own solenoid.
Most likely the solenoid for the ice dispenser is failing. To test this you need to use an ohm meter.

If the microwave runs but does not heat then most likely the magnetron is bad.
This is not a home handy person fix. Microwaves can have 25,000 volts stored in them, EVEN when unpluged. This can kill if someone touches the wrong place.
Magnetron $152.95
graphic

To test these components you will need a hands on tech on location with equipment.
Unfortunately, these are are not simple fixes.

Edited by Neilwill on 6/29/2010 at 12:09 AM EST
Ask Your Own Appliance Question
Customer reply replied 8 years ago

Let me explain further about the microwave

The door started catching a little every so often and one day I looked a little closer and noticed two small openings when the door was opened that I thought perhaps had moved slightly and subsequently causing the door to catch about one out of 5-10 times when opened. I pushed the two clips inside and as soon as I pushed them, I realized the door would not close completely. My husband then moved the clips back to what he thought was their original position and then the door would close somewhat properly with still some catching but when add a minute or some other cook option was selected, the word door lit up instead and that brings us to the current situation. The cooking was fine until I moved the clips. They are apparently not in the exact position they need to be in for the appliance to operate correctly - does that help at all?

Appliance Technician: Neilwill, Home Appliance Technician replied 8 years ago
Hiya,

Now I understand. It's good that the microwave did not go on under these circumstances.

Okay, so the door latching mechanism is faulty and this is the reason it will not cook.
There is a safety mechanism involved here. If a microwave door will not properly close then it will not heat!!!! Microwaves are dangerous and can hurt or kill someone.
The techs who work on them have a system or kit to check that they do not leak microwave after the fix or remove a door. Better get a tech on location to replace these door parts. No joke!

Edited by Neilwill on 6/29/2010 at 12:33 AM EST
Ask Your Own Appliance Question
Customer reply replied 8 years ago

Your Comments re icemaker: The ice dispenser and water dispensers each have their own solenoid. Most likely the solenoid for the ice dispenser is failing. To test this you need to use an ohm meter.

 

Clarification - icemaker making ice fine and when you push a glass against the ice dispenser lever/button (whatever the term) - nothing happens - is that something different than a solenoid?

 

Thanks - too bad on the micro, but I guess I'll have to call someone for that one

Appliance Technician: Neilwill, Home Appliance Technician replied 8 years ago
The ice dispenser and water dispensers each have their own solenoid.
This is unrelated to the ice maker up in the freezer. while he is there he will need to run the meter over the ice dispensers Solenoid and see that it is defective.

Edited by Neilwill on 6/29/2010 at 12:52 AM EST
Ask Your Own Appliance Question
Appliance Technician: Neilwill, Home Appliance Technician replied 8 years ago
Ice makers and dispensers have many parts and are complicated.
Ask Your Own Appliance Question
Customer reply replied 8 years ago
Relist: Incomplete answer.
Appliance Technician: Neilwill, Home Appliance Technician replied 8 years ago
If you send me the complete model numberof your fridge.
I can send you the parts diagrams,
and my service repair manual. I never received your fridges model number to follow through with this help. This is a lot of info I'm offering for only $14.

Edited by Neilwill on 6/29/2010 at 1:44 AM EST
Ask Your Own Appliance Question
Appliance Technician: Neilwill, Home Appliance Technician replied 8 years ago
Are you there?
Ask Your Own Appliance Question
Customer reply replied 8 years ago

I have been out of town for a couple of days and now just looking back at email again - I will send model number/s tonight for the refrigerator model

 

Regarding the microwave, it is frustrating because it simply is not working because I moved a tab that was activated when the door shut and when I thought I moved it to it's original place, it apparently was still slighted off and the unit worked/cooked perfectly fine before that so it is something in the closing mechanism just slightly out of wack and it would be unfortunate to pay alot of money for someone to make the simple adjustment.

Customer reply replied 8 years ago

Conquest Whirlpool Gold GS5SHAXNL00

 

 

Appliance Technician: Neilwill, Home Appliance Technician replied 8 years ago
I reposted your question for some old timers to find your solution
Ask Your Own Appliance Question
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19,184
Experience: Over 35 years of in home appliance repair and service
Verified
please remember we are not in your home to do the repair or test our self and cant always be 100% and can always overlook something / thanks

being a old timer as he said haha ,, what kind of problem are you having with the fridge?
Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Tech Larry Your Own Question
Appliance Tech Larry
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19,184
19,184 Satisfied Customers
Experience: Over 35 years of in home appliance repair and service

Appliance Tech Larry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Whirpool Gold refrigerator Model # G15FSAXVY00 will not
Whirpool Gold refrigerator Model # G15FSAXVY00 will not dispense water or ice. Ice maker is working. Just not dispensing … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a whirlpool goal refrigerator model GS6NBEXRQ00, the
I have a whirlpool goal refrigerator model GS6NBEXRQ00, the water and ice control panel has "diminished" functions. I can no longer set how much water to automatically dispense, or change the measurem… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Whirlpool Gold refrigerator Model #GI5FVAXVQ00,
I have a Whirlpool Gold refrigerator Model #GI5FVAXVQ00, Serial #KW2907276. The front control panel that shows the temperature, door alarm, ice maker dispenser, water dispenser etc. just went off. Not… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My whirlpool gold (side by side with bottom freezer drawer)
My whirlpool gold (side by side with bottom freezer drawer) has the ice maker/dispencer. the ice maker and ice dispencer work fine, but when you push the button for water all the lights illuminate whi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
2003 whirlpool gold oven microwave combination. The microwave
2003 whirlpool gold oven microwave combination. The microwave turns on but doesnt heat up or cook the food. what is the problem?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My ice dispenser quit working. It has a grinding noise. It
My ice dispenser quit working. It has a grinding noise. It makes ice and the water dispenser right next to it works fine. Is there something I can do to make it start working again. It is a Whirlpool … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have an 7 year old whirlpool side by side and the ice maker
I have an 7 year old whirlpool side by side and the ice maker does not work. The water comes out of the door fine and thfilter is new. I can see inside the freezer that the ice is made but it will not… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Side by side whirlpool gold-conquest frig. Ice maker in door
Side by side whirlpool gold-conquest frig. Ice maker in door quit working while power out X5 days. Small sound made when cup depresses ice dispens. Whats the likely problem? I have totally emptied ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Whirlpool Gold side by side Refrigerator Model #GS6NBEXRQ00.
I have a Whirlpool Gold side by side Refrigerator Model #GS6NBEXRQ00. The Ice Maker has stopped making ice. I checked the LED and when I tape the shutter closed, as when the door is closed, the LED li… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
Microwave not working I have a microwave as part of a combined
Microwave not working: I have a microwave as part of a combined microwave/oven Whirlpool RM770PXAB1. The oven works fine. The microwave light goes on when the door is opened so there is power. When we… read more
kingcobra80
kingcobra80
Fitness Repair Expert
High School or GED
794 satisfied customers
Ice Make wont dispense ice through door I have a Whirlpool
Ice Make won't dispense ice through door: I have a Whirlpool Gold, Side X Side Model GS2SHEXNQ00 with a ConQuest UltraEase Plus in-door ice maker. -There is ice in the door and it's lose and not jamme… read more
Appliance Tech Larry
Appliance Tech Larry
Home Appliance tech
High School or GED
19,184 satisfied customers
Maytag Side-By-Side Refrigerator - the ice maker dispenser
Maytag Side-By-Side Refrigerator - the ice maker dispenser is turning and dispensing ice every 10 minutes. We have taken the ice tray (holder) out to avoid a mess, but the mechanism in the back contin… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
i have a kenmore side by side Refrigerator the ice dispenser
i have a kenmore side by side Refrigerator the ice dispenser chute is broke how do i get the cover off.… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a whirlpool gold side by side refridge the lights in
I have a whirlpool gold side by side refridge the lights in fridge do not work, the lights in the freezer do work. all temp control is fine and ice maker/dispense work fine.… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
We purchased a Frigidaire Side-by-side, Model # XXXXX
We purchased a Frigidaire Side-by-side, Model # XXXXX Serial # XXXXX Manufactured 6/2004, THe Ice Maker Model # XXXXX XXXXX Everything works fine, except we can't get the ice to Crush, when you select… read more
Appliance Tech Larry
Appliance Tech Larry
Home Appliance tech
High School or GED
19,184 satisfied customers
We have a Whirlpool Gold Conquest series side by side refrigerator
We have a Whirlpool Gold Conquest series side by side refrigerator with an ice maker and water dispenser (model GS5SHAXNB01; Type 2655A; Mfg Date 04/05). Recently the water & ice dispensed from the do… read more
Robert
Robert
Owner/Lead Technician
Vocational, Technical or Trade Scho
1,590 satisfied customers
I have a whirlpool Gold Designer fit side by side refrigerator
I have a whirlpool Gold Designer fit side by side refrigerator model GC3PHE purchased about 3 years ago. It has an in door ice dispenser which has stopped working suddenly a couple of days ago. No ice… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Hello, i have a whirlpool rmc305pdq2 combo microwave, convection
Hello, i have a whirlpool rmc305pdq2 combo microwave, convection oven and the other day we were cooking something and when it was done and the timer sounded, my wife went to "add a minute" on the cons… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x