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waser wont drain or spin

waser wont drain or spin
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Answered in 1 minute by:
6/28/2010
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26,795
Experience: Appliance repair business owner for over 43 years.
Verified

Thanks for the question.

Open and close the lid can you hear a slight click.

Please send me the model number so I can better assist you.

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Customer reply replied 8 years ago

yes when you close and open the lid, it does have a slight click, I know it is not the switch,

The model is heavy duty 70 series kenmore

When its at the pump out can you hear the timer motor ticking.
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Customer reply replied 8 years ago
I cant tell, because the noise of the washer trying to pump the water, It actually is trying to pump the water out I can see the water swirling but nothing is happening, then when I set it to wash it sounds like it wants to wash but the same thing nothing happens.

Part(NNN) NNN-NNNN width=

The problem could be the motor coupler which is located on the motor and drives the transmission.The cabinet has to be removed to get to the coupler.

I can send you a Video on how to replace the coupler if you need it.

John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26,795
Experience: Appliance repair business owner for over 43 years.
Verified
John and 87 other Appliance Specialists are ready to help you
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Customer reply replied 8 years ago
Yes please send me a video on how to replace the coupler, and thank you very much

http://www.youtube.com/watch?v=WLPGs2UMUJc&feature=fvw

Heres the video this will really help with the coupler.

If you need more assistance let me know.

Thanks and God Bless.

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