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my washer shakes across the floor, I have leveled it out but…

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my washer shakes across the...
my washer shakes across the floor, I have leveled it out but still does it, also it won't spin dry. thanks tom
Submitted: 8 years ago.Category: Appliance
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Answered in 1 minute by:
6/28/2010
Appliance Technician: John, Home Appliance Technician replied 8 years ago
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26,795
Experience: Appliance repair business owner for over 43 years.
Verified

Thanks for the question.

Is this a top load or front load washer,please send me the model number.

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Customer reply replied 8 years ago
the machine is a top load and model number is XXXXX
Appliance Technician: John, Home Appliance Technician replied 8 years ago
Is the tub leaning to the front , did you move the washer before this happened.
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Customer reply replied 8 years ago
no it dose't appear to be leaning to the front ,haven't moved it sincne it was put in
Appliance Technician: John, Home Appliance Technician replied 8 years ago
Did you have an off balance load and the washer moved a little.
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Customer reply replied 8 years ago
no it dose it when empty
Appliance Technician: John, Home Appliance Technician replied 8 years ago
Set the washer where you want it and tip it towards you about 4 in from the floor and let it drop the back legs are self leveling and dropping it will reset the back legs , now try the spin see if its still shakes.
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Customer reply replied 8 years ago
it stills shakes
Appliance Technician: John, Home Appliance Technician replied 8 years ago

http://www.applianceaid.com/directspring.html

Tip the washer back and see if this spring is connected or just loose.

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Customer reply replied 8 years ago
still attached how tight is tight
Appliance Technician: John, Home Appliance Technician replied 8 years ago

As long as its attached its ok, just to the right theres that plastic cup and just above that they use three pads to support the tub as its moving back and fourth those could be worn.

When did this start to go off balance.

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Customer reply replied 8 years ago
a couple of weeks ago
Appliance Technician: John, Home Appliance Technician replied 8 years ago

Those pads I was talking about are number 18 if their worn it will go off balance.

How old is this washer is it a new washer.

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Customer reply replied 8 years ago
about a year and half old
Appliance Technician: John, Home Appliance Technician replied 8 years ago

http://www.youtube.com/watch?v=WLPGs2UMUJc&feature=fvw

Here a video on how to remove the cabinet to help you take a look at those pads .

I will send you a picture of another part that could be the problem.

John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26,795
Experience: Appliance repair business owner for over 43 years.
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Appliance Technician: John, Home Appliance Technician replied 8 years ago

The balance ring # XXXXX and you don't have to order # XXXXX

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