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I have a Kitchenaid refrigerator/freezer model # KSRB22FNSS…

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I have a Kitchenaid refrigerator/freezer...
I have a Kitchenaid refrigerator/freezer model # XXXXX and the freezer is not freezing anymore, the power is still working, the refrigerator is cool, but the ice is melting slowly and the frozen food is getting soft. I have had the unit for 6 years. I can hear something go on for 4-6 seconds and then go back off. This occurs every couple of minutes or so. How can I troubleshoot the problem?
Submitted: 8 years ago.Category: Appliance
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Answered in 3 minutes by:
6/25/2010
Appliance Technician: Bryan, Home Appliance Technician replied 8 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

this is most likely the compressor relay thats failed, Part(NNN) NNN-NNNN width=these have been a major problem and we replace these all the time, try replacing it and if it still does the same thing its the compressor itself, this plugs on the side of the compressor, you can order one @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-+KSRB22FNSS-%3d%3dei1200025&PartID=1200025 thanks Bryan

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Customer reply replied 8 years ago
Can you access the compressor relay from the front of the unit, possibly the panel on the bottom, or does the refrigerator/freezer have to be removed from it's alcove? It is sort of built in with cabinetry around it.
Appliance Technician: Bryan, Home Appliance Technician replied 8 years ago
it needs to be pulled out, its in the back unfortunately,
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