Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Whirlpool Model GS5SHAXTQ00 Serial # SU0132761 Whirlpool…

Customer Question
Whirlpool Model GS5SHAXTQ00 Serial...
Whirlpool Model GS5SHAXTQ00 Serial # XXXXX Whirlpool Conquest

water comes out of dispenser on front of refrigerator; no water reaches icemaker ?
Submitted: 8 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
6/21/2010
Appliance Technician: Tyler Z., Appliance Doc replied 8 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,220
Experience: 9+ years being an appliance technician with factory training.
Verified
If you open the door first, look at the red light to the right, is it flashing 2 times and then pausing over and over? If you shut the flap on the left side and make a clear path from right to left, does the light turn solid?

OK, now look inside the icemaker itself, is there any ice or water in the icemaker mold? There are white fingers that push the ice out of the icemaker mold, what direction are they facing? Are they above the horizon or below? Pointing forward or backwards?
Ask Your Own Appliance Question
Customer reply replied 8 years ago

 

yes to both red light questions

 

no ice or water in mold; fingers pointing forward below or even with horizon

Appliance Technician: Tyler Z., Appliance Doc replied 8 years ago
ok this means that your icemaker itself is faulty and needs to be replaced. The icemaker should NEVER stop any direction but pointing at a 45 degree angle upwards and forward. If it stops any other direction, it means that the gears have either broken or stripped out in the icemaker itself. The icemaker will not cycle to call for water so that is why you are getting no ice. Replace the icemaker and you should be good to go again.
Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,220
89,220 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,220 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I changed the water filter, but now cannot get water out of
I changed the water filter, but now cannot get water out of the door. There was no problem with getting water before I changed the filter. I have removed and replaced is into the "tunnel" a couple of … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,220 satisfied customers
I have a Whirlpool Gold refrigerator--model GD5RVAXVB 01, serial#SW4031330
I have a Whirlpool Gold refrigerator--model GD5RVAXVB 01, serial#SW4031330 which was purchased in 2009. The icemaker just decided to die. The mechanism that holds the ice before being ejected into the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,220 satisfied customers
We have a Whirlpool side by side refrigerator Model# XXXXX
We have a Whirlpool side by side refrigerator Model# XXXXX and the icemaker is not working at all. The water comes out of the cold water dispenser so we know the water line is not frozen. Thanks for y… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,220 satisfied customers
I have a conquest side by side and the ice make is not getting
I have a conquest side by side and the ice make is not getting water. The water dispenser is work in the door so it is not the water supply. There is no blocked ice in the dispenser.… read more
hvacguy17
hvacguy17
Mentor Service Technician
Associate Degree
12 satisfied customers
I have a Whirlpool Conquest refrigerator/freezer that has developed
I have a Whirlpool Conquest refrigerator/freezer that has developed a problem with the icemaker not generating any ice. It does dispense water, so I know that it at least is getting water into the sys… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Whirlpool Side-by-side refrigerator/freezer with water
I have a Whirlpool Side-by-side refrigerator/freezer with water and ice bells and whistles. Model #ED5FEXSSOO Serial #ST2059334. This unit was installed in 2006. When the compressor comes on I hear a … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Whirlpool Gold Conquest side by side refrigerator, model #
Whirlpool Gold Conquest side by side refrigerator, model # XXXXX serial # XXXXX Manu. 10/04. The defrost coil has produced enough water to flood our floor. What could be wrong and what should we do?… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a whirlpool refrigerator, model # GS5shaxnloo, s/n
I have a whirlpool refrigerator, model # XXXXX s/n SR(NNN) NNN-NNNN Whirlpool Gold, Conquest model. The ice machine has just stopped working altogether. The infra red light inside freezer door is flas… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,220 satisfied customers
I have a sidebyside whirlpool refrigerator. My model # is ED5GHGXMB00.
I have a sidebyside whirlpool refrigerator. My model # XXXXX XXXXX The water comes out of the door water dispenser, but the water is not going up to the ice maker. At least it doesn't act like. The ic… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,220 satisfied customers
I have a Whirlpool Side By Side Refrigerator Model ED5CHOXKB04
I have a Whirlpool Side By Side Refrigerator Model ED5CHOXKB04 with a Whirlpool Ice Maker. The rerigerator has front water and ice dispensers. The water dispenser works fine however the icemaker does … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,220 satisfied customers
I have a Whirlpool Conquest fridge/freezer, model #GD25DIXHB02.
I have a Whirlpool Conquest fridge/freezer, model #GD25DIXHB02. It has been making ice, even though I have turn it to off. If it is on, the ice is still being made but water drips down the front of th… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
GE refrigerator model # GSS22WGPH WW, serial #RG209072 will
GE refrigerator model # XXXXX WW, serial #RG209072 will not dispense ice or water. The icemaker is working.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Whirlpool conquest side by side refrigerator Ice maker stopped
Whirlpool conquest side by side refrigerator: Ice maker stopped working. Water does not flow into the ice making tray, but water does come through the chilled water outlet on the front. Suggestions?… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Whirlpool Conquest Ultra Ease PLUS Refrigerator. MODEL
I have a Whirlpool Conquest Ultra Ease PLUS Refrigerator. MODEL # XXXXX Ser,# XXXXX The water dispenser lever moves back and forth but no water comes out. I installed a new filtration cartridge thinki… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I am trying to replace the water dispensor tube on my whirlpool
I am trying to replace the water dispensor tube on my whirlpool conquest side by side refrigerator, model # XXXXX I was able to disconnect the broken tub and pull it out from the dispensor area, but I… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a whirlpool refrigerator with the ice maker in the
We have a whirlpool refrigerator with the ice maker in the door. The refrigerator is 3 1/2 years old. The ice maker just quit working and we see nothing wrong with it. It has water to it because we ge… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
whirlpool gold conquest ice maker is not working, or making
whirlpool gold conquest ice maker is not working, or making ice. the water still comes out the water dispenser, but i haven't had ice for days. the appliance is about two years old.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
My whirlpool refridgerator yesterday the lights went out on
My whirlpool refridgerator yesterday the lights went out on the refrigerator side. The refrigerator & freezer control light is also off. The lights on the water dispenser is still working. We replaced… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,220 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x