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our neptune wont tumble I have replaced the machine control…

Customer Question
our neptune won't tumble: I...
our neptune won't tumble: I have replaced the machine control card. I suspect the motor contol card; where is it? What else is likely?
Submitted: 8 years ago.Category: Appliance
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Answered in 3 minutes by:
6/20/2010
Appliance Technician: esequiel walker, Home Appliance Technician replied 8 years ago
esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4,670
Experience: my father has an appliance repair business for over 30 yrs i have 18 yrs exp
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hi that is the first board to check that board sits under the machine if you get behind the machine remove the center panel 2 or 4 screws board sits to your right. pressing accept pays me for my help thanks ill b here
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Customer reply replied 8 years ago

 

Esequiel, thanks for responding. While awaiting your response,

I took the front off the machine, the motor control board is there, not in the back as you suggested. The "A" transistor has scorch marks around it, so I expect it may be a problem. The manual suggests using a test cable to phase test the motor; can you describe this cable?

 

Your first answer was wrong and nonresponsive, but let's try again.

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