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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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i have a maytag neptune for 5 or 6 years now. my cousin did

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i have a maytag neptune for 5 or 6 years now. my cousin did a load of rugs and told me that she thinks she broke it. i assumed that it just overloaded to one side and quit running. i forgot all about it and put in a load of laundry. when i returned a half an hour later, the machine was stopped. it looks as though it has started running, but now it wont run and i cant get the door open. any advice?

If you did not include a model # XXXXX your question please do on you second reply if possible,this helps us serve you faster.


you need to check the drain pump, its probably clogged and that will stop the machine, the door wont unlock until its drained , take the screws out of the door and the ones on the other side across from those and pull the front panel off to get to the pump, do you have a model #? probably not its behind the door, is the bleach dispenser on the top of this unit?

Customer: replied 7 years ago.
bleach unit is in the top left corner with the soap. its a slide in drawer. no screws visible on the door. it is a stacking unit with the dryer on top.
ok the first thing you will need to do is get the door open, the way to do this is remove the top and reach down to the door lock/latch assembly and pull the little ring at the bottom , Part(NNN) NNN-NNNN width=you can see the ring in this picture but in the machine its facing down, what happen is the backing on the rug came off and clogged the drain pump you need to get as much water out of this then check the pump. once you get this open get me the model # XXXXX you can, thanks Bryan
Customer: replied 7 years ago.
when you say to remove the top, does that mean i need to set the dryer off from the washing machine?
oh man its stacked? thats what you need to do on this model unfortunately, take the dryer off and then the top of the washer,
Customer: replied 7 years ago.



i had a meeting to go to. thanks for the info. think im gonna let a local maytag man handle the situation........thanks for your help.

ok, thanks Bryan
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