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My Whirlpool Cabrio washing machine about 3 years old Model…

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My Whirlpool Cabrio washing machine...
My Whirlpool Cabrio washing machine about 3 years old Model WTW6400SW2 stopped mid-cycle when washing a small load. A flashing " F " alternates with a flashing " 50 " in the estimated time area. Also, the "add a garment" remains lit when I attempted to turn the machine on several times.

I hope this is a minor issue - and I hope you can help me.

Thanks so much,
Catherine Sweet
Submitted: 8 years ago.Category: Appliance
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Answered in 3 minutes by:
6/10/2010
Appliance Technician: applianceguy, Customer Service replied 8 years ago
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,164
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Hi, Can you move the tub by hand?
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Customer reply replied 8 years ago
Yes, easily...sounds like there is water underneath the tub
Customer reply replied 8 years ago
Are we still connected? Am I supposed to continue waiting? Thanks!
Appliance Technician: applianceguy, Customer Service replied 8 years ago
I was hoping the tub was stuck, then it would be an easy fix. The F-50 is saying the tub is not moving. Two most common things. 1. something stuck between tubs. Your tub moves freely, nothing stuck between tubs. 2. Your RPS sensor has failed. Even though the tub moves the sensor is not reading the tub moving. The most likely problem is you have a bad sensor. The sensor is located under the stator on the bottom of the washer and will need to be replaced.
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Customer reply replied 8 years ago
Who would be able to replace that sensor?
Appliance Technician: applianceguy, Customer Service replied 8 years ago
The best way to find a Whirlpool authorized service company in your area, is to call the cust support in the back of your owners manual. They will set you up with a local company in your area.
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Customer reply replied 8 years ago
Unfortunately, I don't have a manual
Appliance Technician: applianceguy, Customer Service replied 8 years ago
1-800-253-1301
applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 2,164
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Verified
applianceguy and 87 other Appliance Specialists are ready to help you
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Customer reply replied 8 years ago
Thank you, XXXXX XXXXX your help.
Appliance Technician: applianceguy, Customer Service replied 8 years ago
You are welcome. Thank you for choosing Just Answer.
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