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Our Kenmore Elite Refrigerator with bottom drawer freezer has…

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Our Kenmore Elite Refrigerator with...
Our Kenmore Elite Refrigerator with bottom drawer freezer has a water dispenser inside,on the left side. Even though we have replaced the filter, turned up the temp, and used a hair dryer to thaw out the line, it freezes up again after about two hours. Sears has been of no help. Please, can you help us?
Submitted: 8 years ago.Category: Appliance
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Answered in 1 hour by:
6/9/2010
Appliance Technician: rob clement, Home Appliance Technician replied 8 years ago
rob clement
rob clement, Home Appliance Technician
Category: Appliance
Satisfied Customers: 593
Experience: 20 years experiance working on all major brands of appliances
Verified
Hi
There is cold air leaking somewhere and causing the water line to freeze.What is the model number we are talking about today?
Rob
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Customer reply replied 8 years ago
Hi
The model #59676534500
Appliance Technician: rob clement, Home Appliance Technician replied 8 years ago
Not finding the exact model,this is a French door bottom freezer with the water dispenser located in the refrigerator on the left correct?Also where are you using the hair dryer to thaw the line.
Rob
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Customer reply replied 8 years ago
We are using the hair dryer on the dispenser button and about 6" above it.
Appliance Technician: rob clement, Home Appliance Technician replied 8 years ago
This is a french door refrigerator correct with the water on the left side and icemaker in the freezer?
Rob

Edited by rob clement on 6/9/2010 at 2:49 AM EST
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Customer reply replied 8 years ago
CORRECT!
Appliance Technician: rob clement, Home Appliance Technician replied 8 years ago
Hi
The closest thing to your refrigerator is found here.If this doesn't seem to apply let me know.
Rob
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Customer reply replied 8 years ago
Relist: Answer quality.
Yes, I need help with the problem . I waited hours for an answer and when it came, it came in the form of more questions???? No answers!!!
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19,184
Experience: Over 35 years of in home appliance repair and service
Verified
please remember we are not in your home to do the repair or test our self and cant always be 100% and can always overlook something / thanks

maybe i can help ,,, remove the crisper's in the fridge and you have a water tank behind them ,, warm it up with a hair dryer while pressing the water button until water starts to come out and then run at lease a gal out the dispenser and then take some duct tape and cover 1/2 the air vent thats to the left of the water tank so the cold air does not blow directly onto the tank and it will be fine / thanks
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Customer reply replied 8 years ago
Hi Larry: We tried the above recommendation. The water dispenser worked for about two hrs. My husband repeated the process and left it overnight to see whether it worked. It did not! The dispenser did not dispense water this a.m.
Any other suggestions? Joan Hardy
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
its getting too cold in the fridge ,, adjust the air and temp down inside
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Customer reply replied 8 years ago
Larry, the fridge is set on 40 degrees and the recommended temp. according to Sears should be 37 degrees
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
can you check the temp in the fridge?
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