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Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
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The l.e.d touchpad is frozen on my Neptune model#MDG5500AW

Resolved Question:

The l.e.d touchpad is frozen on my Neptune model#MDG5500AWW
Submitted: 7 years ago.
Category: Appliance
Expert:  Mike replied 7 years ago.
Hi do the buttons beep when you touch them?
Customer: replied 7 years ago.
no beeps,did have do [door open] when it was open, the dryer did randomly beep when not being used
Expert:  Mike replied 7 years ago.
Ok and you could not get the dryer to start the diagnostic program?
Customer: replied 7 years ago.
Expert:  Mike replied 7 years ago.
Ok the only reason the dryer wont go into diagnostic program is because there is a problem with the CCU. Try shutting the power off for 12 hours in order to clear the memory and internal battery. While the power is off pull the wire harnesses from the CCU and re plug them just in case there is a loose connection. If after 12 hours you are still having a problem you will need to replace the CCU (control board) If you have any questions please feel free to ask. Mike
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