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esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4670
Experience:  my father has an appliance repair business for over 30 yrs i have 18 yrs exp
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bosch vision 500 washing machine gave did not drain completely

Resolved Question:

bosch vision 500 washing machine gave did not drain completely and gave me an E13 code. I was able to put it on drain cycle and it did drain although with a lot of noise from the machine (maybe from the pump?). I have checked the drain hose and water discharge hose and there are no clogs. I would like to try to check for obstructions of the pump but i cant figure out where the access panel is.
Submitted: 7 years ago.
Category: Appliance
Expert:  esequiel walker replied 7 years ago.
hi do u see a square small door in the front panel at the bottom
Customer: replied 7 years ago.
no, there is no small door in the front panel.
Expert:  esequiel walker replied 7 years ago.
You need to check and clean the pump filter if you have not already done so.
This is located at the bottom front right of washer.
Unscrew anti-clockwise to remove and clean
Customer: replied 7 years ago.
How do I remove the large door panel on the front of the washer? I assume the pump access panel will be behind this.
Expert:  esequiel walker replied 7 years ago.

hi is there a panel under the door because if not you will need to disassemble the complete front panel

Customer: replied 7 years ago.
yes, there is a panel under the door but there is no screws or anything. It is very tight and flush. I don't know how to pop it off.
Expert:  esequiel walker replied 7 years ago.
hi if you tilt the machine back slightly you will see a screw on each side that will release the bottom panel then the pump sits back there just twist the cap on it and get towels.
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