How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a duet steam washer for just over a year. For the last

This answer was rated:

I have a duet steam washer for just over a year. For the last few weeks, the washer will stop the cycle and "F71" error appears. I have successfully waited for the machine to shut itself down, or unplugged the machine and waited for it to reset itself. But it just happened again as the machine was starting the wash cycle. It all of a sudden put up F71 and drained the water and soap and stopped. What is wrong?

if a Central Control Unit Heartbeat Failure is displayed, no communication

is detected from the User Interface to the Central Control Unit.

Possible Causes/Procedure

Check for continuity of the User Interface harness.

Check wire harness connections to the User Interface and the

Central Control Unit.

Replace User Interface if drum is rotating.

Replace Central Control Unit if drum is not moving.

this is the meaning of your error code, is the drum turning?

Customer: replied 7 years ago.
yes, the drum is turning
can you get me the full model #? i will look up the part for you. thanks Bryan
Customer: replied 7 years ago.


The message error info you gave me is on the whirlpool website. I got that myself. That's not the info I need.

If you can tell me how much the part is and a reasonable repair cost, I will accept with the green button.

Bryan and other Appliance Specialists are ready to help you