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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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my door wont open on the neptune washer. reset breaker, tried

Resolved Question:

my door won't open on the neptune washer. reset breaker, tried different settings. door lite just doesn't go out and unlock
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.
can you get us the full model #?
Customer: replied 7 years ago.
mah6700aww and I already tried to reset
Expert:  Bryan replied 7 years ago.
ok to unlock this you will need to remove the top and reach down to pull the ring at the bottom of the door switch assembly , Part(NNN) NNN-NNNN width=yo can see the ring in this picture on the right side, this will be facing down in the machine however, once you get it unlocked you will need to replace the lock assembly. you can order this @ the solenoid inside the lock assembly that locks and unlocks the door is most likely bad, this happens a lot, hope this info is helpful, thanks Bryan
Customer: replied 7 years ago.
will the washer work once this is done and before being replaced?
Expert:  Bryan replied 7 years ago.
its hard to say, usually you need to replace this but it wont hurt to try, it may stay locked again though,
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
guess I'll call for service. thanx