How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask The Home Smithy Your Own Question
The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9622
Experience:  30 years repairing appliances
Type Your Appliance Question Here...
The Home Smithy is online now
A new question is answered every 9 seconds

My machine door will not open, its a front loader, manual doesnt

Customer Question

My machine door will not open, its a front loader, manual doesn't advice how to open when machines seizes/
Submitted: 7 years ago.
Category: Appliance
Expert:  The Home Smithy replied 7 years ago.

Hi. Welcome to JA.

Please provide the model number of your unit......Duh! Yea. Door locked, number is XXXXX door. Sorry.

Is this a Cabrio model?

Thank you.

Customer: replied 7 years ago.
Not sure when I find this information? Nothing mentioned in instruction manual. One code - GB AWM 8121 not sure if this means anything, any suggestions where I might find this information for you?
Expert:  The Home Smithy replied 7 years ago.

Ok the information you provided is the model number.

Unfortunatly there are no provision for opening a stuck door lock except disassembeling the unit to replace the part.

Apparently these models are known for this problem. I read a couple posts on the internet, but no resolution except replacement was available.

You can order the part by clicking here. I strongly recommend that you call for a qualified technician to do this repair for you. It is not a repair that I recommend a novice DIYer attempt.

Sorry for the bad news, but I can only report what I know to be true.

Please advise if you require further information.

Best, THS

Edited by The Home Smithy on 5/1/2010 at 8:40 AM EST