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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My GE Profile refrigerator and the freezer are not staying

Customer Question

My GE Profile refrigerator and the freezer are not staying cold on the top part of each side. I had this problem before and the repairman used a hair dryer to unblock something but I can't remember what it was. Before I call him again, I thought I might be able to fix it.
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.
is there frost on the back panel in the freezer?
Customer: replied 7 years ago.

On the bottom; yes

On the top; no

Expert:  Bryan replied 7 years ago.
you need to remove the panel and take the hair dryer and defrost the coils behind it, also can you get me the full model #? First, here are some tips to help with your model number:
  1. Don't enter a dash if it's not required.
  2. Don't enter any blank spaces.
  3. Be sure a zero is not the letter O.
  4. Be sure a lower case L is not a 1.
  5. Kenmore models always have a 3 digit prefix such as 110 or 665, then a period, then more numbers.
Next, look for an aluminum tag--or a silver or white adhesive label. The model number may be printed or stamped onto the tag and it may be written in two different type sizes or styles.

You might find the tag in one of these places:

All types

  • Inside the refrigerator or freezer, on the upper left or right side wall
  • Behind the lower crisper drawer
  • Behind the lower toe kick-plate
  • On the face frame of the refrigerator body
Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.



no sure how to remove the panel. there are little hexagonal fastners. what tool is needed to remove them?

Expert:  Bryan replied 7 years ago.
yes you need to remove the screws and then pull the panel off, you most likely need to replace the defrost heater which is located at the bottom of the coils and there are two screws holding it in, very simple, Part 914088you can order this @ and it will solve the defrost problem, thanks Bryan