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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My GE profile Artica is not dispensing either crushed or regular

Resolved Question:

My GE profile Artica is not dispensing either crushed or regular ice. The water dispenser works, but you have to press the lever harder than usual. The ice maker is making ice and the freezer is working.... so how do I get the ice dispenser to work?
I have checked and reset the ice container and I have checked to make sure the line isn't frozen... not sure what do check next...
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.
can you get us the full model #?
Customer: replied 7 years ago.

Model # XXXXX SS


serial # XXXXX

Expert:  Bryan replied 7 years ago.
most likely the solenoid is bad in this, Part(NNN) NNN-NNNN width=do you hear the auger turning and the flap is just not opening?
Customer: replied 7 years ago.

Yes, the auger isn't turning... can't tell if the flap isn't opening for sure, but looks like it's not.

I have reset the ice "basket" a couple of times, but no "action"... I also removed the ice near the grinder to make sure nothing had frozen up.


What is and where is the solenoid?



Expert:  Bryan replied 7 years ago.
do you hear any noise at all when you push the lever?

Edited by A-1 Speedy Appliance on 4/11/2010 at 2:48 PM EST
Customer: replied 7 years ago.
no. nothing.
Expert:  Bryan replied 7 years ago.
I think its the solenoid, you need to pop the dispenser cover off to get to this, Part(NNN) NNN-NNNN width=then remove the screws holding the internal parts to get to it, thanks Bryan
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